SUMMARY:

The Commercial Growth Representative is responsible for handling assigned Pace Analytical Services Accounts, financial targets for those accounts, and in-bound leads.

 

ESSENTIAL FUNCTIONS:

Focuses on maintaining revenue from existing assigned accounts to ensure that the clients in the maintenance classification are well cared for and therefore reducing attrition. Generates new revenue by soliciting and obtaining orders, understanding, and interpreting technical requirements, providing technical information, and developing Pace's maintenance and strategic accounts. Assesses/qualifies inbound leads generated from the website and marketing programs and potentially wins new business for the company. Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations. Creates new accounts/contacts from inbound programs and outbound research. Follows a robust standard operation procedure to log all customer interactions. Updates job knowledge by studying new product descriptions and participating in educational opportunities.  Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests. Explores opportunities to add value to job accomplishments. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

 

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biology, or a closely related field. Two (2) years of professional experience in environmental services/laboratory operations; OR an equivalent combination of education, training, and experience.

 

Required Knowledge and Skills

Required Knowledge:

Intermediate to complex principles, practices, and techniques of sales effectiveness. Various understanding of the administration and oversight of sales programs, policies, and procedures. Technical understanding of Pace's products and services. Intermediate to complex methods to resolve sales and customer problems, questions, and concerns. Various understanding of applicable sales laws, codes, and regulations. Understanding of various testing tools, equipment, and processing. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations. Correct business English, including spelling, grammar, and punctuation.

 

Required Skills:

Performing intermediate to complex professional-level sales duties in a variety of assigned areas and meeting goals as set by the sales leader. Overseeing and administering various sales functions. Moving prospective customers to close of sale. Building and maintaining customer relationships. Training others in policies and procedures related to the work. Serving as a team member and the development and management of projects. Operating in both a team and individual contributor environment. Interpreting, applying, and explaining applicable laws, codes, and regulations. Preparing intermediate to complex account reports, correspondence, and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion, and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.