Role and Responsibilities

Responsible for multiple tasks involving the take down of used commercial doors and / or equipment, installation of new commercial doors, operators, equipment and multiple service categories on doors, operators and associated equipment.

Other duties may be assigned.

Evaluate appropriate commercial door and installation/service requirements for each job. Prior to commencement of work, determine if appropriate tools and equipment are working and / or available. Establish the needs of each job and document the full installation/service needed. Determine if added work needs to be performed and the measures needed to assure approved installation of product. Alterations, construction modifications and obstructions must be noted before each job is to begin. Documentation of the work to be performed is discussed with the Salesperson and/or Scheduling Supervisor for approval. Perform related minor work in framing, build ins, and adjustments. Service and/or install Overhead Door Corp. commercial garage doors using appropriate tools, hardware and equipment. Service and/or install Overhead Door Corp. and other manufactured commercial garage door operators. Perform commercial service/installation on a wide range of products, including hinges, operators, door sections, rolling steel, torsion springs, dock equipment, locks, etc. Care and maintenance of equipment and tools provided by Wayne Dalton of Kennewick. Care and maintenance of vehicles provided by Wayne Dalton of Kennewick. Maintain appropriate parts inventory in the vehicle to ensure that items are available for service / installation work.

Secondary Responsibilities

Represent Overhead Door Corporation with customers and present themselves in a professional demeanor. Provide explanation of the work to be performed and work finished. Description of operating functions, safety systems, operator controls and proper customer maintenance are required. Provide service that is expedient and well-prepared understanding the various types of doors, operators and hardware to be serviced and / or installed. Upon completion of each service / installation call, clean work area and discard trash in appropriate containers or deliver such trash to designated drop site as designated by Wayne Dalton of Kennewick. Contact Wayne Dalton on radio dispatch system regarding job progress, time of completion and additional work that needs to be performed. Provide a billing document to the consumer and accept payment as determined by Wayne Dalton Corp. The backup copies of such information and payment are to be retained in a safe place and delivered to Wayne Dalton of Kennewick.