The Commercial Lines Operations Leader will continually develop, implement, and monitor adherence to AssuredPartners procedures and workflows. You will increase Commercial Lines service excellence, efficiency, and professionalism through improvements in processes and automation utilization. In addition, you will focus on identifying and developing operational tools and opportunities to improve client retention. You are expected to maintain a presence in both our Hanover, MD and Richmond, VA locations.
This position requires previous Operations/Agency/Team Lead Leadership experience in the Commercial Lines industry, If you do not have this experience, please do not apply.
The Ideal Candidate
You are a seasoned insurance leader who is the epitome of professionalism and customer servicePeople management and client management are both strong skills in your toolkitYou are analytical at heart, and pride yourself on great accuracy in your workIf this sounds like you, we invite you to keep reading and apply!
What You'll Do-Operational Financials - Evaluation, Interpretation, Forecasting, and Analysis - Know Your Numbers Cross-Departmental Liaison (IT, HR, Sales, etc.)
-Monitor Performance via KPI tracking provided by QC - Determine the Needs and Create Action Plan
-Maximizing Efficiency While Managing Accountability through Outsourcing Opportunities
-Carrier Relationships & Carrier Diversification Strategy - Develop and Execute Plan to Set Agency Apart While Consistently Meeting with Top Carriers
-Manage Service & Sales Relationship
-Develop Methods and Execute Plans for Regional Initiatives
-Build and Develop Talent with Superb Insurance, Communication, and Client-Facing Strategy Skills
-Manage Servicing Roles, Responsibilities, Workflows and Efficiency
-Staffing Alignment & Growth - Benchmarking & Future Strategy
-Manage monthly Service Staff Meetings - Update on Goals, Office Communication, AP Updates, Etc.
-Oversee Growth & Profitability of the Agency
-Develop Appropriate Team Leads for Middle Market, Large Commercial, Personal Lines, SBU, and Bonds; if applicable
-Oversee Workflow & SOP Compliance
-Monitor Top Accounts; Renewal Meetings and Digging Into Marketing Needs, Carrier Changes, Proactive with At-Risk Clients
-Ensure Utilization of Regional COE's and Verticals
-Ensure M&A Operational Integration
-Investigate Revenue Variances
-Implement Servicing Standards
-Ensuring Utilization of Client Services Resources
-Vet New Business Opportunities for Acceptability and Quality; Aligning Account with Best Internal Fit
-Manage a Small Book of Business, Serve as Marketing for the Agency, or Serve in a Senior Account Executive Capacity on Select Accounts as needed
To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:
Salary Range: $120,000 to $150,000 base - salary range rate is dependant upon experince.Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer DaysHealth benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options Company match 401(k) plan – 50% up to 6%! Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers Opportunity to prioritize your mental health with 24/7 access to licensed therapists Pet benefits & discounts Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners What You'll Need Advanced degree from college or technical school; a combination of education and experience will be considered for candidates without an advanced degreeProperty and Casualty License preferred10+ years of experience in commercial property and casualty insurance with 10+ years of experience of independently managing a book at an insurance agencyTech savvy; ability to navigate multiple systems including Agency Management Software; Intermediate skills in Microsoft Office productsProfessional designations preferred Grow, with usAssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.
We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.
Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.
AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!