**WHO IS HUB?** At HUB International, we are a team of entrepreneurs. We believe in empowering our clients and we do so by protecting businesses and individuals in our local communities. HUB International was born in 1998 with the merger of 11 privately held insurance brokerages and has since grown to one of the largest brokers in the world. We are a network of more than 400 integrated brokerages across North America - all carrying the HUB banner. Our structure gives us the technology and expertise of a large firm, but still maintains the local flavor of each of our offices, enabling our teams to preserve their own unique regional culture. **HUB Gives!** Service is one of our founding values – not an abstract concept but a commitment. And we believe that no one deserves that commitment more than our clients and the communities in which we all live and work. Each regional hub has adopted projects in their regions which allow them to give, volunteer, engage, and serve their communities. **ABOUT THE OPPORTUNITY:** Responsible for the administration and operation of the Commercial Support Staff in assigned locations; supervising assigned personnel and the direct handling and servicing of commercial accounts in accordance with the practices, policies and procedures of the Company. This role requires an individual who is professional and who displays the drive, determination, and self-motivation to lead a team of Account Managers while handling a book of commercial accounts. **ESSENTIAL DUTIES:** The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload. + Direct the services of the department + Supervise and direct department personnel (account managers and processors) including training, motivation, and performance appraisals. + Work with Operations Leader and staff to develop performance management and career paths/succession planning. + Work in conjunction with the Operations Leader in the hiring or dismissal of personnel within the commercial department. + Monitor, balance, and coordinate workloads among department personnel + Promote account rounding and cross selling. + Provide technical knowledge and expertise to department personnel regarding appropriate coverage. + Support and mentor IBU Department as related to daily functions between middle market and small business. + Oversee, with the assistance of our Quality Control department, the quality control review process to assure the production of quality work and the provision of excellent customer service. + Work with Sales Executives to maintain synergy with Hub International corporate goals, our carrier requirements, and the needs of our clients. + Act as a liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. + Pursue professional studies and maintain familiarity with trends in the industry and new insurance products. + Improve/refine professional & supervisory skills through continuing education. + Establish and maintain good working relationships with company sales representatives, underwriting and claim representatives. + Good written and verbal communication + Ability to interact & communicate positively with co-workers + Manage a commercial lines book of business with all of the duties and key responsibilities as per the **_Commercial Lines Senior Account Manager_** job description. + Other responsibilities as assigned by Regional Operations Leader. **LICENSING:** + MUST hold current Property and Casualty License in resident state; includes maintaining by meeting all continuation education and other requirements + Must have CISR designation and one of the following: CIC, CPCU. **EXPERIENCE** : + 7+ years’ insurance experience + High school diploma or equivalency; some college preferred + Supervisory experience + Hands on manager who enjoys mentoring + Thorough knowledge of Commercial Lines coverages and markets + Experience with Epic + Experience with Microsoft Office products + Excellent organizational, interpersonal, listening, communication skills and ability to work in a team environment **WHAT DOES HUB OFFER YOU?** At HUB, we believe in giving our employees the room and space they need to do their job. We believe in paying a fair wage with bonus opportunities and offering great benefits like a 401k plan where the Company matches 50% of the first 6% you contribute, medical, dental, and vision options, paid vacation, paid holidays, and more! We offer a large selection of benefits that are customizable to fit your personal needs - a portfolio of both comprehensive and affordable choices. Our work environment encourages critical and independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that. Our work atmosphere is comfortable and offers a “dress for your day” policy as well as a flexible work schedule. At **HUB** , we understand the importance of work-life balance and flexibility. After the probationary period, this position may offer a hybrid work schedule. The specific arrangement will depend on location and office needs. **LIKE US SO FAR?** Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today! We welcome ALL candidates and are proud of our wonderfully diverse employee population Department Account Management & Service Required Experience: 7-10 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . EEOAA Policy (https://hubinternational.jobs/eeo/) E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.