Description Commercial Liquidity Segment Lead Role Summary: The Commercial Banking Liquidity Services team is seeking a dynamic and results-oriented Segment Lead to drive growth, innovation, and strategic alignment across an industry or market segment. This role is pivotal to the continued growth and success of the Commercial Bank while effectively partnering and enabling success of Citizens Business Banking and Private Banking businesses. The Segment Lead role will specialize in a specific segment, such as Title Companies, Escrow, Trust, Real Estate Solutions, or Financial Institutions, while working as part of a team of Segment Specialists. This position requires a blend of sales, strategy, and product development skills to set the mission, craft and execute actionable game plans, and deliver measurable results. Key Responsibilities: Develop Strategic Plans: + Define the mission, vision, and strategic objectives for the segment. + Create and implement actionable plans to achieve growth and client penetration goals. Monitor and Adapt Strategies: + Stay informed on industry trends, regulatory changes, and market shifts. + Adjust strategies and plans accordingly to maintain competitive positioning and effectiveness. Build Relationships and Identify Partnerships: + Position Citizens Financial Group (CFG) as a trusted advisor within the target markets through thought leadership, industry participation, and public relations efforts. + Cultivate strong relationships with Centers of Influence (COIs) and key stakeholders in each segment. + Identify and establish partnership opportunities with relevant organizations and industry leaders. Achieve Sales Goals: + Deliver segment-specific client and deposit sales goals through a combination of targeted strategies and initiatives. + Equip internal sales teams with the knowledge, tools, and resources to effectively execute strategies and achieve goals. + Create and execute targeted marketing and sales plans for each segment to drive client engagement and conversion. + Measure and report progress using key performance indicators. Drive Product Development and Integrate Technology + Generate and implement segment-specific product development initiatives that address unmet client needs. + Collaborate closely with product management teams to prioritize and execute development opportunities. + Partner with industry-leading portals and software providers to integrate innovative technologies relevant to each segment. Qualifications: • Bachelor’s degree in Business, Finance, Economics, or related field; MBA preferred. • 7+ years of experience in strategic leadership, business development, or financial services. • Proven track record in achieving sales goals and driving innovation within liquidity-rich industries. • Strong expertise in deposit management, treasury services, and product development. • Exceptional strategic planning, relationship-building, and communication skills. • Proficiency in financial systems, CRM tools (Salesforce), and market analytics. • Ability to adapt strategies to evolving market and regulatory conditions. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M-F Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.