Description The Commercial Operations Product Support Senior Manager will focus on activities that directly impact performance and stability of operational processes across Commercial Operations. They will provide leadership to managers and professionals and apply an in-depth understanding of business dynamics to solve complex problems in Commercial Ops. Primary responsibilities include + Driving performance through maturing metrics and management information supporting operational readiness for change initiatives. + Providing subject matter expertise on operational processes. + Managing and mitigating operational risks. + Identifying and implementing process improvements. + Employing problem solving skills to handle exception processing items. + Improving client experience. + Enhancing colleague engagement. + Assisting in day-to-day operational processing. Qualifications, Education, Certifications and/or Other Professional Credentials + Minimum of 15 years of banking background + Minimum of 10 years of Payment Operations experience + Strong Project Management skills + Proven leadership skills and interpersonal skills + Ability to drive transformational change, initiate, plan and implement process improvements Hours & Work Schedule + Hours per Week: 40 + Work Schedule: M - F 8:30 - 5:00 PM Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.