Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Acts as the primary liaison between the sales professional and the production facility or vendor and serves as the client’s advocate to achieve the best project outcomes. May act as a liaison and support for intercompany work in the facility, including contact with sales and/or clients as needed. Assess, plan, and coordinate major aspects of projects and production on their own and in conjunction with production leadership. Often manages high-profile / larger volume and/or complex accounts and may mentor other members of the CS team. More complex Streamline Coordinator Duties will also fall into this description.

Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadershipProvide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.Build and maintain client relationshipsAbility to consult with clients & production to execute plansEstablish own priorities in order to meet the demands of the businessOften manages high profile / larger volume and/or complex accountsMay mentor junior-level staff, by providing a quality review, sharing knowledge, and demonstrating expertiseEnsure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required.Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the product.May assist sales in the RFP process May have responsibility for the composition and/or copy prep of the client’s products.Performs other related duties and participates in special projects as assigned.

 

 

Qualifications

Education - High School or GED HS diploma

Minimum of 5 years of experience with 5+ years of relevant client service / administrative/operational support in manufacturing operations or office environment, directly related to the duties of the job.

May possess additional education certification at this level.Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.Requires excellent knowledge of the functional area(s) related to the job.Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.

 

Additional Information

The pay range for this role at the noted location is $50,000 to $65,000 annually. The actual rate of pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include, overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans