Vyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

            The primary function of the Commercial Retention Representative is to increase commercial revenue by reducing commercial churn through identifying customers who should be on contract or customers who’s contracts are expiring.  These will be prioritized based on maximum ROI.  It includes customer visits and out-bound calls to complete signed renewals.  This position reports directly to the Regional Sales Director.  Duties and responsibilities include the following:Handle and identify Business Solutions opportunities for customer’s that are not on contract and have contracts that will be expiringAssist with customer care for Business customers to include account maintenance, account renewals, review contract status and updatesDemonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers Communicate sales activities, reports, and results as requested by ManagementEffectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer Monitor and manage past due accountsAttempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/servicesFrequent and regular communication with management teamManage and develop customers through Salesforce Sales Cloud

Knowledge, Skills and Abilities

Ability to work well in a team environment to meet profit center goals/quotasExhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concernsSalesforce Sales Cloud experience a plusCapability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-throughStrong attention to detailDemonstrate the urgency to effectively resolve customer issues and/or close a saleAbility to comprehend, communicate and educate customers regarding features and benefits of Vyve servicesRegularly work in an office setting with and around co-workers and computer equipmentOperate personal vehicle on a regular basis for business

Qualifications:

Education:  High School degree or equivalent required. College degree strongly preferred

Experience:  Some sales or wireless experience necessary. Office experience preferred.  

Required Skills:  Ability to fulfill the job duties, skills and responsibilities listed above

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.