1325 Walnut Ridge Drive, Hartland, WI 53029, USA | Hourly | National Accounts - 014 | Full Time The Commercial Sales Coordinator is responsible for providing support to Commercial Sales customers, Batteries Plus stores, the Commercial sales team and the accounting department. The Commercial Sales Coordinator will be an integral part of the National Accounts Support team! The Commercial Sales Coordinator will be a remote role as well. Does this position sound like the next step in your career? If yes, apply today to be considered for the Batteries Plus team! Responsibilities: Customer Service + Provide Support to customers on orders, invoices, returns, and credits + Serve as the main point of contact for all stores regarding Commercial Sales inquiries + Train new store owners and associates on Commercial Sales procedures and processes + Collaborate with a variety of departments to resolve Commercial Sales issues as necessary Order Management + Manage daily KPI and follow up with stores to correct orders, invoices, deliveries, and shipping issues + Process all central orders, returns, credits, and third-party invoices in a timely and accurate manner + Work with stores and customers to identify and eliminate order processing inefficiencies + Handle order problems and customer service requests within the department guidelines + Assist the Accounting team in resolving issues regarding invoice discrepancies and payment problems + Assist with maintaining and updating the issue list daily to ensure the most current information is available on open issues Sales Support + Prepare and update customer agreements, preferred vendor agreements, employee discount forms, and order forms in all systems for all new and existing customers + Update contract pricing within the EC Admin application as needed, including managing any new part additions or removals + Add new customer locations and update existing customer locations when needed + Prepare month-end sales reports for both customers and the Commercials Sales team as needed + Assist the Sales team with any cross-referencing or customer inquiries + Complete project work as assigned within the expected time frames communicated Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications + Minimum high school diploma or equivalent. Associate degree in business or related field preferred + 1+ year of customer service or sales support experience. + Previous Batteries Plus retail, Product Support Center, or Order Management preferred + Demonstrated problem-solving skills. Duties require the ability of the use of judgment in minor decisions and the use of some judgment as to the method of performance. + Solid understanding of Microsoft Office and capable of adapting learning to incorporate new technology + Well organized with a strong attention to detail and accuracy. Able to meet deadlines with multiple tasks and projects with a sense of urgency + Ability to accurately perform alpha-numeric data entry Physical Requirements / Work Environment The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available. + The position requires the employee to regularly sit, use hands to handle or touch, talk, hear, and occasionally lift up to twenty pounds + Special vision requirements include close vision + This position requires regular use of a computer, copier, fax machine, and other standard office equipment + The level of noise in the office-working environment is quiet A Bit About Us: Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair, and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus and have a lot of fun while doing it. Whether you work in our warehouse, one of our stores, or at our corporate headquarters, our goal remains the same; to satisfy our customers, build trust, and drive business while nurturing our team and working to be experts in our fields. That's life at Batteries Plus. It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.