Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Commercial Services Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $20.87 - $31.25/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Gains familiarity with Commercial Services concepts, practices, and methodologies. May interact with clients and other departments within the auction to answer basic questions.Conducts basic imaging audits to ensure photos meet the clients’ Standard Operating Procedures (SOP).Supports the Commercial team with identifying documents needed for account audits and review such as CRs, invoices, transportation orders, etc.With guidance from a more Senior Commercial Services Specialist, performs basic Commercial Services duties, including: Monitoring vehicle sales processes, communicating with lane, department managers, national commercial sales teams and other coordinators to ensure vehicles cross the auction block or are effectively re-run on sale day, Communicating with clients to understand expectations, perceived issues, and If bid sales,Educating national clients on company products and services (primarily recon), Reviewing vehicles in the sales lineup, locating missing vehicles and working with account representatives to ensure vehicles are ready for sale with appropriate imaging and announcements. Coordinates vehicle transportation, ensuring timely delivery and resolution of emerging issues.Run Auto Check reporting to ensure inventory has required announcements.Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc. Generate file jackets for client audits containing condition reports and all invoices for performed work and transportation.  Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.Assist with customer care issues and responds to commercial client inquiries, problems, or concerns in a professional manner, escalating as necessary. 

Qualifications

Minimum

High School Diploma/GED and up to 2 years’ experience in a related fieldRequires strong knowledge of problem solving techniques to de-escalateRequires great communication with all stakeholders both verbally and in written communicationMust be computer savvy

Preferred

Auto, logistics, transportation, or similar experience a plus

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.