Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Commercial Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.18 - $28.80/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Maintains records of auction and logistics activities for special programs. Consolidates information on activities and charges, and coordinates submission of invoices to clients for payment. Works with CashApp team to ensure payments are received and recorded appropriately.Serves as the main liaison for internal and assigned external clients, and other stakeholders, establishing credibility as the expert on assigned programs. Collaborate and communicate with various internal and external clients, including but not limited to auction locations, accounts payable, accounts receivable, cash apps, effectively facilitate resolution of cases with incomplete or inconsistent information, billing errors, and other discrepancies. Upon creation of reports, work with engineering teams to submit files to client systems. Upon receipt of response files, log successes and errors appropriately. Troubleshoot and resubmit errors, including coordinating with client contacts and/or internal stakeholders when needed.Ensure meticulous documentation and reporting by establishing and maintaining essential documents for management of billing and payment processes for marshaling programs. Create and maintain Standard Operating Procedures (SOPs) and other documents for daily tasks and operations.Ensure that appropriate records, required reports and related administrative functions are accurate and up to date. Prepare, review, balance and finalize all required client and internal reports using the necessary reporting tools and systems.Submit Service Station tickets to resolve transactions, payments, posting, and reporting issues or inquiries. Perform related duties as assigned by the supervisor.

​Qualifications:

Minimum:

High School Diploma/GED and 3 years’ experience in a related field.OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;OR 5 years’ experience in a related field

Preferred:

Bachelor’s degree in Business Administration, Data Analysis, or a related discipline preferred.Strong verbal and written communication skills. Ability to build and maintain strong business relationships.Problem-solving and de-escalation skills.Strong organizational skills.Attention to detail. Basic computer literacy. Basic (data entry, filtering, sorting, etc.) Excel skills. Experience navigating and formatting large Excel files preferred. Some knowledge of Excel functions such as xlookup, countifs, and string manipulation strongly preferred.Ability to work independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks with manual dexterity.

This position offers a hybrid work schedule.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.