Description The Commercial Operations Product Support I role will focus on activities that directly impact performance and stability of operational processes across Commercial Operations. Role will focus on client interaction supporting the needs for Wire Transfers. Primary responsibilities include •Flawless execution of complex back-office functions for high value clients •Expert in customer service both verbal and written – provide white glove service •Respond to client's requests in their preferred method, both written and telephony •Continuous monitoring of incoming client requests by phone or specialized mailbox and ensure timely response •Flawlessly execute payment entries •Review and authorize client requests •Transaction monitoring •Full understanding of payments workflow and hands on supports of the overall end to end wire operations process Qualifications, Education, Certifications and/or Other Professional Credentials •Banking experience (2-5 years minimum) •Wire Operations expertise •Payments experience •Problem solving •Expert in verbal and written communication skills •Minimal supervision, self sufficient Hours & Work Schedule + Hours per Week: 40 + In Office Requirement + Work Schedule: 10:00 am - 6:30 pm (EST) Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/24/2025