UPMC Metro ENT is hiring a full-time Communication Facilitator to work at both the Wexford and Passavant locations. The Communication Facilitator works with hearing aids (cleaning, maintaining inventory) and patient documentation. Attention to detail and teamwork are a must, as this person will work closely with the Audiologists and Scheduling Coordinators. This is a Monday-Friday, daylight position- no nights, weekends, or holidays!

Responsibilities:

Provides direct care related to the management of hearing loss and communication under the supervision of a licensed Audiologist. i.e. daily management and maintenance of hearing aids and personal listening devices, hearing screening, provision of non-custom amplification devices, education related to care and maintenance of devices, education related to communication strategies, etc. Will act in a professional and respectful manner with patients, families, Audiologists, clinical staff, and other interprofessional colleagues. The Communication Facilitator will integrate with Audiologists to manage patient communication challenges due to hearing loss. Must have an interest in working closely with patients across the age range including geriatric populations and family members. Suggest, design, and implement facility-wide solutions for better communication in consultation with the Audiologist. Clerical duties that directly support patient care include checking in new devices, management of device deliveries/mail, verifying insurance coverage specific to amplification devices, communicating this information to the audiologist managing patient hearing aid purchase decision-making, and correspondence with industry partners and patients.