We at Crate and Barrel care a lot about helping our customers love how they live in the moments that matter. Being a part of our Customer Contact Center l means you are passionate about delivering excellent service with every interaction, and excited to learn and share expertise about our wide range of products with customers who haven’t had the chance to experience them in person. You’ll help some of our 1.6 million customers connect with the perfect item for their home. As part of the team here, you will be committed to making the ordinary extraordinary for our customers. What you'll do: + Work with Sr Mgr, to lead discussions with various departments to determine, develop and implement a consistent communication plan via multiple channels to all Center associates and key constituents beyond the Customer Service Center. + Write and send email communication blasts to Customer Service Center associates which include urgent notifications, changes in processes, events, etc. Write specialized communications utilizing visually appealing methods and concise wording, ensuring appropriate spelling/grammar is used, maintaining communication logs/plans, and arranging records. + Collaborate with cross functional teams, such as MIS, to drive timely release of documentation and information based on project timelines and estimated implementation dates via communication channels - e.g. huddle slides, newsletter, emails. + Develop, organize, and maintain a document library and communication hub visible to all customer service center employees that is easily searchable and can be accessed quickly. + Collaborate with training team and Talent and Organizational development to maintain Learning Management System (LMS). + Work with training team to write, create, and update training and processing documentation, e-learning resources, brand materials and templates to include the newest requirements and processes based on discussions led or requests made by leadership. + Use digital media to capture pictures and videos for the primary release of training materials, work instructions, and visual aids that will provide clear direction to the associates. + Assist with maintaining all system training environments (CCS, AS400) by conducting an audit and comparison of the training & live environments on a quarterly basis ensuring both environments are in sync; working with MIS to request missing functionality What you'll bring: + Impeccable written ability and excellent verbal communication skills + Must demonstrate initiative to solve issues independently, consistently, and professionally + Must be detail oriented, possess strong organizational skills, and the ability to produce a high volume of work + Strong technical skills, particularly with desktop computing programs such as MS Word & Excel + Customer Service oriented + Technical writing proficiency + Must be able to prioritize work and manage multiple asks + Experience Required: + Bachelor’s degree in a writing discipline preferred + 2+ years experience in a Call Center + 2+ years experience in a related role + High level of proficiency in MS Office products and Google docs Minimum Starting Rate: $19.00 Hourly Up to: $23.75 Hourly Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives. Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.