Communication Specialist-Switchboard **UnityPoint Health Finley Hospital** 1 Positions ID: 37368902 Posted On 09/06/2024 **Job Overview** **Overview** The Communication Specialist is responsible for providing courteous, prompt and effective operator services, paging functions, public address paging, monitoring and reporting for emergency systems, as well as release of proper patient information. This position uses radios, telephones and computer equipment. **Why UnityPoint Health?**   + **Commitment to our Team –** We’ve been named a Top 150 Place to Work in Healthcare 2022 (https://www.unitypoint.org/press-releases-article.aspx?id=5d699a8a-8983-4b72-a5d2-8965fe05e15c&UnityPoint+Health+Named+Among+150+Top+Places++to+Work+in+Healthcare) by Becker’s Healthcare for our commitment to our team members.  + **Culture –** At UnityPoint Health, **you** Come for a fulfilling career and experience a culture (https://www.unitypoint.org/our-culture.aspx) guided by uncompromising values and unwavering belief in doing what's right for the people we serve.  + **Benefits –** Our competitive Total Rewards (https://uphtotalrewards.com/) program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  + **Diversity, Equity and Inclusion Commitment** – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.  + **Development** – We believe equipping you with support and development opportunities (https://uphtotalrewards.com/my-personal-growth/) is an essential part of delivering a remarkable employment experience.  + **Community Involvement** – Be an essential part of our core purpose—to improve the health of the people and communities we serve.    Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/     **Responsibilities** **Switchboard** + Provides friendly, courteous and responsive service to customers – physicians, patients, hospital associates, co-workers and/or any callers. + Deals with complex situations, including potentially upset patients, family members, physicians and/or staff. + Determines emergency response requirements and notifies appropriate staff/leadership + Maintains general knowledge of the location of all hospital departments, elevators, parking lots, outside clinics, and area physicians in order to give directions over the phone. + Maintains general knowledge of who oversees hospital departments and how to contact them. + Uses hospital directory and hospital-related community resources in order to help callers. + Uses electronic medical record system (EPIC) and house census to assist patients and visitors. + Looks up patient information quickly and accurately. + Purposefully conducts all aspects of the job in an ethical manner in support of the hospital’s commitment to ethical behavior in all areas of personal and professional activity. + Performs other duties as needed. **Basic UPH Performance Criteria** + Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines. + Demonstrates ability to meet business needs of department with regular, reliable attendance. + Employee maintains current licenses and/or certifications required for the position. + Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. + Completes all annual education and competency requirements within the calendar year. Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance. **Qualifications** **Minimum Requirements** Identify items that are minimally required to perform the essential functions of this position. **Preferred or Specialized** Not required to perform the essential functions of the position. **Education:** High School diploma or GED **Experience:** Previous medical experience or experience as a telephone/switchboard operator **License(s)/Certification(s):** Valid driver’s license when driving any vehicle for work-related reasons. **Knowledge/Skills/Abilities:** · Effective organization and time management skills · Familiar with/ability to use general office equipment: o Multi-line Telephone system o Copy Machine o Fax Machine o Printers and Scanners o Windows-based computers · Ability to manage multiple tasks · Strong attention to detail · Ability to communicate well verbally and with a variety of persons. · Problem solving and critical thinking skills · Ability to react quickly to emergent situations and remain calm. · Knowledge of medical procedures, testing and preparation · Knowledge of medical terminology **Other:** Use of usual and customary equipment used to perform essential functions of the position. + **Area of Interest:** Administrative and Clerical; + **FTE/Hours per pay period:** .01; + **Department:** Telecommunications; + **Shift:** PRN, as needed. We are looking for someone that has availability on all shifts: days, evenings and nights.; + **Job ID:** 153891; Primary Contact 13511 Michelle Pickel HR Recruiter, HR 563-589-2608 Phone Phone Phone Fax michelle.pickel@unitypoint.org Email True False False **Job Details** Categories Health Care Information Technology/Telecommunications Location Dubuque, IA Job Type Employee Full/Part Company ID 168 Job REQ # 37368902 \# Positions 1 Start Date 20240906 End Date 20241018 Featured Job TH Ad TH Comments **Similar Jobs** Maintenance Technician (Electrician) The Adams Company Marketing Part-Time Student Medical Associates Linen Worker - Part-Time Evenings Medical Associates Member Advocate MedOne Pharmacy Benefit Solutions Housekeeper Mount Carmel Bluffs Forklift Operator/Order Picker Express Employment Professionals NP/PA - Dermatology Medical Associates Dietary Assistant | PT MercyOne Table Games Dealer Q Casino + Resort RN - Oncology - Contribute to a meaningful cause Medical Associates Echo Tech - PRN Medical Associates Mechanical Technician Zero Zone Inc Licensed Mental Health Therapist (LMHC, LISW, LMFT Medical Associates After Hours Carrier Specialist River City Logisitcs CMA/LPN/RN - Family Medicine - Float Nurse Positio Medical Associates Security Officer | FT | Evenings MercyOne Just Graduated High School and Interested in Going Medical Associates Electrical Technician Zero Zone Inc LPN/RN - Acute Care, Part-Time or Full-Time Medical Associates LPN/RN - Rheumatology Medical Associates **Share this Job** UnityPoint Health Finley Hospital **About the Company** **A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL** UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives. At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values: * Foster Unity * Own the Moment * Champion Excellence * Seize Opportunity If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application. **ABOUT OUR HOSPITAL** UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.