At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Our Public Affairs & Communications team is looking for a Communications Analyst to support monitoring, analysis and reporting of social media, news and internal communication channels. This role is for a candidate with experience in social media and/or news monitoring who can help the team identify and understand emerging trends, reputation risks and opportunities, and content performance.

This individual will report to the Vice President of Crisis Communication and Social Media Intelligence and support all members of the team by ensuring the accuracy of data used in our analysis. They will also assist with research projects and the preparation of weekly, monthly and quarterly reporting.

Essential Functions

Audit company, competitor and industry mentions within our datasets to verify relevancy and sentiment for accuracy and reasonableness; flag and escalate content in accordance with functional procedures.

Work as part of a larger team in a collaborative process to support proactive and reactive monitoring, analysis and reporting on topics and conversations across social media and the news that affect our business.

Gather, review and synthesize qualitative and quantitative research into actionable insights.

Identify and troubleshoot inconsistencies and inaccuracies in data, tools and research.

Develop and maintain relevant searches, alerts and dashboards across our tools.

Basic Qualifications

Typically one to two years of experience

Preferred Experience/Skills

Hands-on experience with social media monitoring and measurement tools, such as Talkwalker, Khoros, Cision, Meltwater, Sprinklr or Brandwatch

Basic understanding of Boolean logic and query-based searches

Demonstrated experience analyzing data, deriving actionable insights, and conveying results in a visually compelling way to help drive business decisions

Experience in financial services or another regulated industry and/or a large, matrixed organization is a plus

1-2 years of experience in social media and/or news media monitoring in one or more of the following disciplines: communications, public relations, marketing, social media and/or government relations

Exceptional attention to detail and ability to follow defined processes and procedures; willingness to learn and adapt as methods and tools evolve

Ability to work effectively and efficiently under tight deadlines, both individually and as part of a broader group

Proficiency with Microsoft Office applications (Word, PowerPoint)

Strong communication skills, both written and verbal

Ability and judgement to maintain confidentiality

Location Expectations
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00 - $105,490.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.