Kforce has a client that is seeking a Communications Engineer (Cisco VoiP Engineer) in Los Angeles, CA. Summary: The Communications Engineer helps support all administrative, planning and monitoring aspects of Call Center Symposium, Converge IVR, In House Webex, Rightfax, Cisco Universal Call Manager and UCCE/PCCE. Duties: * Assist with planning the installation, configuration, and design of telecommunication devices and services * Help secure operation, as well as participate in disaster recovery preparation to ensure communications are in place * Contribute with disaster recovery exercises to demonstrate the capability of establishing Telecommunications in the event of an outage * Perform research, evaluation, installation, and upgrades of Telecom hardware and applications * Assist Helpdesk in areas concerning telecommunications and work with network administration to resolve connectivity issues * Be proactive with training and ensure that documentation is created so that junior staffs can grow and handle such issues with ease in the future * Troubleshoot, rebuild, recover and tune telecom equipment * Adhere to standard operating procedures (SOP's) to guarantee a stable environment * Work closely with business units/end-users, and vendors resulting in solutions for growth and success * Help with monthly telecommunication system risk analysis and assessment reports * Provide the above-mentioned support in a 7x24 operation * Collaborate with the Help Desk * Responsible for all aspects of administration and monitoring of Call Center Symposium, IVR, AT&T Connect Conferencing, Right fax, Cisco Universal Call Manager, WebEx, IM and UCCX * Perform monthly telecommunication system risk analysis and assessment reports * Perform other duties as assigned