JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The ability to work in a team environment as well as autonomously is an essential component to deliver a broad range of services related to a real estate portfolio. You’ll get the opportunity to help create and implement strategic objectives for the clients’ operation.

Works closely with innovative and thought leaders to analyze issues, formulate recommendations and highlight the program value.

Responsibilities

Relationship Management

Establish and maintain relationships with the Account Leadership team to roll out new initiatives and identify areas of improvement to aid with their success.Identify and partner with internal JLL SMEs to ensure strategies are effective.Effectively support the account by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvementPersuasive oral presentation and group facilitation skills / ability to effectively promote and articulate concepts.Liaison with client’s Corporate Communication Department to garner support and coordinate planned communication activities

Program Execution

Drive adherence to established processes and demonstrate agility and creativity to meet dynamic business needs.Bring Organization and simplification to all processesIdentify gaps in processes and provide possible solutionsDrive adoption on new initiatives and system trainings working closely with performance manager.Identify key priorities for each project and work to align organizational stakeholders and form overall program.Periodically review and provide feedback on baseline Operations process and procedures to fit the needs of the accountManage the development of Playbook subsidiary Standard Operating ProcedureBring organization to highlight the benefits of an integrated, cross-functional teamCoordinate and ensure timely preparation of required client reportsCoordinate Account Management AssessmentCollaborate with account team to develop reporting formats and content, including monthly reports, quarterly business review (QBRs) presentations and other required reports and presentations

People Development

Oversee Rewards & Recognition Program, including budget for programFoster an inclusive environmentSupport account plan to develop High Value Talent (HVT)CommunicationsLead account’s communications to the team and to the Client. This includes not only taking on a leadership role in gathering, maintaining, and disseminating information, but also establishing systems, processes, policies and incorporating team involvementEstablish/execute communications plan and meeting cadenceAnalyzing issues, assist with staff interviews, formulating communications plans and making recommendations as neededEnsure adherence to JLL and Client branding for presentationsCollaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as “tell our story” to the client organizationSupport Diversity, Inclusion & Belonging initiativesFocus on change management, the primary responsibility will be to elevate the reputation of the FM program among various operating companies and articulate the value of the CRE team.

Skills

Project ManagementDemonstrated client relationship management skillsStrong analytical skills including root cause analysis and solution developmentOutstanding organizational and time management skillsExcellent verbal and written communication skillsComputer proficiency in Word, Excel, PowerPoint, Adobe, Visio, Teams, SharePoint, CMMS and any dashboard system A+Ability to work well in a fast-paced demanding environment

Qualifications

Bachelor’s Degree or 8 years relevant experienceDegree in Journalism, Communication or Marketing.A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venuesExecutive presence and professionalismExcellent grasp of communication trends and issuesSignificant management and strategic planning experienceAbility to work independentlyExcellent verbal and written communication, editing and presentation skillsStrong project management skills, schedule management, crisis management, budget management, etc.Unyielding attention to detail that results in zero errors/defectsAbility to mentor, coach and work collaboratively with cross-functional groupsFlexible and able to work in a fast-paced environmentProficient in Microsoft Office applications and desktop publishing programs

Estimated total compensation for this position:

110,000.00 – 120,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL, New York, NY, Olympia, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.