Employment Type: PRN, hours may vary
Shift: May include days, evenings, weekends
What you will Do:
Operates switchboard, handling incoming and outgoing calls efficiently. Is the Voice of MercyOne Medical Center and is the first contact for many customers.Contacts doctors and other appropriate personnel using the beeper system, P.A. system, red phones, informing them of emergencies and messages.Takes messages from callers for doctors and various personnel.Directs visitors and salespersons to different areas in the hospital as requested. Monitors weather radio and notifies essential personnel of severe conditions.Announces Codes for Emergency personnel and is responsible for gathering Cath, CAT scan, Endoscopy, Pastoral Care, Anesthesia, and Neurophysiology Teams for emergency care.Is responsible for Honeywell Control Fire alarm system, notifies Fire Department of fires and their location. Notifies hospital personnel by calling the fire codes over the PA System. Works with Safety Officer to perform fire drills and testing.Minimum Qualifications:
Requires a high school education or equivalent with courses in typing preferred.Prefer at least l year of prior telecommunication experience.Possesses emotional maturity with outgoing personality and self-confident attitude.Must be able to communicate effectively with all levels of internal and external contacts.Must have a general working knowledge of computers.Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance.Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnership with all levels of leadership across the organization. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuances of situation and react/plan accordingly.Position Highlights and Benefits
The tri-state region, referred to as Western Iowa or Siouxland, is highlighted by safe and friendly communities, excellent schools and a mix of peaceful rural areas and vibrant city atmosphere where Iowa, Nebraska and South Dakota meet at the Missouri River.Situated in the heart of downtown Sioux City, MercyOne Siouxland Medical Center is also well positioned for urban living in any of the newly renovated apartments, downtown lofts, or townhome living options. The downtown also features a historic district with excellent restaurants and social spots, and you'll just be steps away from the beautifully renovated Warrior Hotel for dinner and the gorgeous Orpheum Theatre for entertainment.We care about your well-being, both physical and mental, which is why our benefit package includes:
Wellness programsEducation reimbursementPersonalized health insurance plans including dental and visionPaid time offLong- and short-term leaveRetirement planningLife insurance coverageMinistry/Facility Information
MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska and southeastern South Dakota. MercyOne Siouxland Medical Center, a 238-bed regional facility, is home to the only Level II trauma center in the area – one of only four trauma care facilities in the state to receive verification from the American College of Surgeons – and MercyOne Air Med, a regional helicopter ambulance service. Along with owned and managed hospitals in Hawarden, Iowa, and a partnership with Dunes Surgical Hospital in South Dakota, the region also operates a primary care network, specialty care clinics and home health care, providing an entire continuum of preventative, primary, acute and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond.
MercyOne Siouxland Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.