Site: The General Hospital Corporation

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

The Communications Specialist will be a mission-focused and hands-on storyteller that will ensure the quality, consistency, and appropriateness of content and design across all the Sean M. Healey & AMG Center for ALS (Healey Center) and Neurological Clinical Research Institute (NCRI) internal and external communications. The Communications Specialist will work closely with the Research Associate, NCRI leadership team, MGB External Communications, MGB Development, Marketing and Public Affairs Offices, and our collaborating programs to develop and execute multifaceted communications plans that raise awareness about the Center and tells its story for a dynamic internal and external audience.

 

Qualifications

PRINCIPAL DUTIES AND RESPONSIBILITIES:

STRATEGY DEVELOPMENT AND IMPLEMENTATION:

Participate in developing a Healey Center and NCRI’s strategy for use across various communications avenues, social media, ALS link, and the web to achieve communications goals with both internal and external audiencesCreate communication plans that include social media, print and email materials, and webResponsible for the day-to-day implementation of the Center’s communications strategy across channels and platforms

CONTENT CREATION:

Develop content, including photographs, video, interviews, blog articles, press releases, and web announcements that tell the stories of the Healey Center and NCRI work in a compelling and dignified wayUse photography, videography, audio, and the written word to translate the Center’s work into meaningful, engaging, and respectful brand collateral for communications and development purposesCreate and implement graphic design standards across the Healey Center and NCRIAnalyze and summarize Healey Center and NCRI news and prepare newsletters, annual reports, and presentationsWork with physicians, scientists, and staff within the Healey Center and NCRI and across MGH departments to create relevant communication content that reflects the latest research, clinical insights, and department initiatives.

MEDIA AND MESSAGING:

Ensure all communication pieces are consistent and meet brand guidelines and compliance standardsSupport all aspects of the Healey Center and NCRI’s communications activitiesManage the workflow of creative jobs internally to ensure timely production and deliveryApply knowledge and skills in multimedia journalism to further the Center’s mission under the guidance of the leadership teamParticipate in other Healey Center and NCRI communications initiatives as requestedWriting and editing press releases and other marketing materials

ONLINE PRESENCE:

Developing and managing content for the Healey Center and NCRI website, social media channels, and other digital platformsResearch new web features, social media, marketing tools, and trends and, as appropriate, make recommendations for their useResearch, write, and update overall web contentServe as primary liaison to MGH Information Systems Webmaster, MGB External Communications, MGB Marketing Web Manager, Development Office, and Public Affairs Office on necessary technical resources required to manage communications and the website; responsible for complying with hospital policiesWork closely with the MGB website manager and Development and Public Affairs Offices to establish, maintain, and enhance the Center’s communications efforts, materials, and the structure, tone, and content of the website.Manage website customization, problem resolution, and performance management in collaboration with the web managerEstablish a regular mechanism for tracking the use and effectiveness of the websiteKeep up to date with industry trends and developments to ensure that external communications strategies remain relevant and effective

PROJECT MANAGEMENT:

Work with leadership, colleagues, and external agencies/vendors to execute projects and adhere to timelinesForecast production efforts, create and maintain timelines, and allocate internal resources to projectsEffectively communicate the Center’s communication strategy and results to internal and external audiencesCreate strong measurement, tracking, and analytics to evaluate the effectiveness of planned tacticsAnalyze data to provide recommendations regarding stronger or new tactics that accomplish objectivesDemonstrate comfort working both independently and in project teams

SPECIAL EVENTS:

Responsible for managing special projects and contributing to special events as assigned in areas such as community relations and fundraising events to help promote the Healey Center and NCRI

SKILLS & COMPETENCIES REQUIRED: 

Excellent interpersonal skills. Able to translate between technical and non-technical colleagues to create material for a variety of audiencesStrong organizational skills and ability to multitask and prioritizeExcellent writing skills with the ability to capture stories in engaging and respectful waysKnowledge of social media writing styles and platformsDemonstrated cross-cultural sensitivity and ability to build respectful and collaborative relationships with colleagues and partners from diverse backgroundsMust have the ability to prioritize, work well under pressure, meet multiple deadlines, and follow up on tasksCommitted to teamwork and collaborationKnowledge of photography, videography, and web technologiesWeb development or maintenance experience preferredHighly motivated, independent, entrepreneurial, and capable of performing in a complex environment Attention to detail, with a strong sense of initiative and perseverance to carry through to completion of tasks

EDUCATION:

A Bachelor's degree

Journalism, Communication, or a related discipline

EXPERIENCE:

Minimum of 3 years' experience producing and editing digital content - preferably with a scientific or medical focus

Preferred: Experience working in the non-profit and/or healthcare community preferred.

SUPERVISORY RESPONSIBILITY:

No direct supervisory responsibilities; however, is responsible for coordination, organizing, and working with groups of individuals at all levels of the organization in conducting various projects

WORKING CONDITIONS:

Normal working conditionsHybrid work arrangement that combines the flexibility of remote workMay be required to attend meetings outside of regularly scheduled hoursSome travel may be required

 

Additional Job Details (if applicable)

Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

 

Remote Type

Hybrid

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.