Communications Technician The University of Southern Mississippi is currently accepting applications for the position of Communications Technician. Position Details Location Hattiesburg 118 College Drive Hattiesburg, Mississippi, 39406-0001 United States Division iTech Administration Position Type Staff Employment Status Full Time Grant Funded No Salary Range 15.82 - 18.61 Pay Grade N06 Posting Close Date until filled Job Summary Install, maintain, and troubleshoot local area networks, voice and data endpoints, cabling plants and communication rooms, analyze and fix network-related problems reported by users. Primary Duties and Responsibilities + Activates network and telephone jacks, configuring network switches and analog voice gateways as needed. + Provides tier two support for network, telephony, and IP video infrastructures, which includes monitoring, troubleshooting, installation, and maintenance. + Performs moves, adds, and changes of communication endpoints utilizing work order support system. + Assists network/telephony administrators and engineers in resolving complex voice and data communications issues within the enterprise network. + Maintains documentation of network and telephone jacks, endpoints, e911 locations, and inside and outside cable plants. + Maintains and increases technical knowledge through coursework, workshops, seminars, readings, and cross training with other team members. Performs other duties as assigned. Minimum Qualifications Two years of college or vocational/technical school in Information Technology, Computer Communications, or a related field and two years related experience. Directly related experience may be substituted for the education requirement on a year-for-year basis. Valid driver’s license required for traveling to offices located off the main campus. Knowledge, Skills & Abilities + Customer interface skills + Excellent communication skills, both verbal and written + Strong problem solving and analytical skills + Knowledge of network management tools and hardware configuration software + Microsoft Office 365 + Strong organizational skills + Knowledge of the standard desktop operating systems Preferred Qualifications Bachelor's Degree in Information Technology or IT related field. Active Cisco Certified Network Associate (CCNA) certification. About The University of Southern Mississippi Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions. Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others. We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu. As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.