**Description** SAIC has an opportunity for a Communications Technician to support the NORAD & US NORTHCOM Headquarters Joint Operation Center (JOC). In this role, you will serve as 24/7 immediate response IT technician supporting senior Civilian and Military personnel by providing technical assistance for NIPR/SIPR client maintenance and support, as well as virtual machine troubleshooting for virtual desktop infrastructures, network and server degradation, and software misconfigurations. In addition, you will provide technical support and troubleshooting for all hardware, workstations, networks, peripheral devices, Crestron /VTC feeds, secured phones, applications, and printer management. Additional responsibilities include: + Performs system configuration for VDI and profile issues, with experienced knowledge on modifications for security group policy and accesses elevated token privileges for Tiers 1, 2, and 3 administration in a 24/7 environment. + Windows OS expertise to include advanced windows settings, desktop configurations, image deployment, installation, remote management, network troubleshooting, recovery, storage and update management, Hyper-V, and Security Management. + Access Print Management Servers for the installation and server configuration for printers on multiple network servers, mapping Internet Protocol for network connectivity, troubleshooting, and printing capabilities. + Manage the Defense Enterprise Provisioning Online (DEPO) services for N&NC Persona Single-Entry and Non-Persona Entry for provisioning and deprovisioning O365 entitlements, as well as creation, modification, and assigning of DoD organizational mailboxes (OMB), calendars, and distribution lists (DL). + Utilize VMware Horizon and Virtual Desktop Infrastructure (VDI) for session and server configuration, connectivity troubleshooting, domain and resource monitoring, critical event databases, and the overall maintenance of virtual session users and groups. + Create and contribute to N&NC Knowledge Base Article database for Tier 0 – 2 technician guides. + Streamline communication by interacting with multiple operational and organization teams of contractors, civilians, and military personnel, exceeding contractual requirements and fostering the customer relationship. + Perform software installations and upgrades to operating systems and layered software packages. + Schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. + Monitor and tune the system to achieve optimum performance levels. + Ensure workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. + Develop and promote standard operating procedures. + Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. + Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation. **Qualifications** + Bachelors Degree in related field plus 2-4 years of experience or HS plus 6-8 years of experience to qualify for this position. + Active Secret clearance with TS/SCI eligibility clearance. + Experience with Active Directory for modification, permissions, policies, security groups, and share drive connectivity of user accounts. + Familiarity with the Ivanti service operations tool for documentation and resolution, supporting N&NC Service Level Agreements and a growing resolution database. + In-depth knowledge of standard operating procedures, software, hardware, and peripherals. + Experience with VMware Horizon and VDI. + Certification: Security+CE. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2413255 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability