Job Title:

Communications Trainer II

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Build and sustain professional and communication skills for advisors in NHT

Identify Learning needs of agents/ any other learners/ business as a learning consultant

Design training curriculum using the principles of Instructional Design

Work closely with the CXHQ/VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.

Observe and evaluate trainee performance during real time training sessions.

Track and maintain trainee attendance and trainee certification records for audit purposes.

Initiate and participate in the projects of the team and the department

Conduct refresher or stratified training batches on NHT modules

Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion                        

 When not involved in batches, be willing to support National Command Center with the language assessments for hiring                                            

Maintain key MIS related to all the above activities.

Key skills & knowledge:

Experience in customer care (voice & non-voice) – oral and written

Excellent communication and presentation skills

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

Ability to manage multiple projects and priorities simultaneously

Knowledge of ADDIE is mandatory

Must be from a sporting background

Flexible to work in 24X7 environment (Night shifts & weekends based on scope)

Clear understanding about Fantasy gaming and able to demonstrate the same

Strong communication skills – English and Hindi - English verbal and written, Hindi verbal

Educational Qualification : Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr

Language Requirements:

Time Type:

Full time

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