Purpose:

The Latitude at Hilton Head Community Association Manager oversees all Homeowner Association operations with regard to Latitude Lakes and Hilton Head Master Association in collaboration with the Community General Manager and Director of Operations. The Master and Latitude Lakes Community Association Manager ensures the property is maintained and operated in accordance with company objectives and facilitates solutions to problems between the community and internal support staff, guided by precedent and working within the limits of established policies. The Master and Latitude Lakes Community Association Manager oversees the administrative functions of the Community. Effectively manage the maintenance and pool attendant team.

 

Key Responsibilities and Accountabilities:

Community Appearance:

Working closely with the Maintenance Manager and Community Appearance Coordinator to ensure daily, weekly and monthly property inspections are performed. Oversee the work order process and ensure the timely completion of work and maintain clear lines of communication with Latitude Lakes homeowners. Manage the violation and architectural review process for Latitude Lakes. Ensure amenities are maintained to the highest standard and assist the Maintenance Manager in developing janitorial schedules. Manage vendor partners to ensure contract specifications are adhered to or exceeded, ensure vendor reports are received monthly. Attend team meetings with Department Managers, the Community General Manager, Director of Operations and the Association Board of Directors to provide timely updates on the Master and Latitude Lakes Associations.

 

Financial Management:

Prepare draft annual budget and monitor spending and variances throughout the fiscal year. Work closely with the on-site accounting accounts payable support assistant to ensure accurate coding of invoices, prompt presentation of financial statements and ensure prompt payment of vendor invoices. Work with the Community CPA to answer audit queries, ensure timely delivery of annual financial statements and federal tax returns. Upon inspection of homeowner architectural improvements, process the return of deposits held. Ensure P-Cards receipts and reconciliations are performed weekly.

 

Administrative:

Prepare monthly management reports in a timely manner. Complete and review community checklist with FSR Regional Director / Director of Operations monthly. Exceed expectations in responding to resident communications and ensure responses comply with Latitude Margaritaville brand requirements. Manage and maintain community databases, work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs etc. Ensure compliance with statutory renewals; uniform business reports, pool permits etc. Prepare meeting notices and draft meeting minutes in compliance with state statutes. Manage contract renewals and RFP process. Assist in facilitating FirstCall. Prepare monthly newsletter for Latitude Lakes Community.

 

Human Resources:

Attend mandatory FirstService Residential compliance courses and utilize other FirstService Residential University courses. Review payroll reports at the end of each pay period, manager requests for time off and process payroll adjustments. Ensure company handbook policies are adhered to and all new hire associates receive brand immersion training. Perform other tasks as may be assigned by FSR Regional Director, Community General Manager, and Director of Operations.

 

Technical competencies:

Education/Training:

Bachelor’s degree in business or related field from an accredited college or university preferred, and five years of experience in Community Association, Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Preferred certification and licensed by any state for Community Association Management (CMCA).

 

Experience/Knowledge/Abilities: 

Knowledge and ability to apply Community’s Governing documents when applicable. Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements. Working knowledge of landscape and irrigation concepts. Excellent organization, motivation, leadership, management and interpersonal skills. Critical thinking, complex problem solving, and judgment and decision-making ability Ability to apply a comprehensive knowledge of field of specialization to the completion of difficult assignments. Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills. Ability to work with sensitive or confidential information. Ability to meet deadlines and work well under pressure. Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities. Ability to respond to emergency situations within an established timeframe. Ability to adjust to changing circumstances.

 

Computer Literacy:

Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with financial and accounting programs preferred.

 

Special Requirements:

Physical demands include ability to lift up to 50 lbs. Standing, sitting, walking and occasional climbing Required to work at a personal computer for extended periods of time Talking on the phone for extended periods of time Ability to detect auditory and/or visual emergency alarms Ability to work extended/flexible hours, weekend, and attend events as required Ability to work outside for long periods of time Have fun!!  FINS UP!

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Compensation/Work Schedule:

$60,000 - $65,000 annually  Monday - Friday, 9am - 5pm As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

 

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