Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
OverviewThe purpose of the Community Curator will be to create welcoming and unique guest experiences. Manage pre-arrival, on property and departure guest communication in order to provide curated experiences both on and off property. Develop a portfolio of desirable services and offerings within the local community. Direct and coordinate programming throughout property in collaboration with Sales/Marketing team.
Responsibilities Regularly cultivate and nurture lasting partnerships with neighborhood businesses and organizations whose services would promote and elevate the guest experienceWork closely with Sales & Marketing and food & beverage teams to help curate one-of-a-kind guest experiencesEnhance local charitable relationships and initiativesActively communicate and engage with guests at multiple touch points throughout stay-cycle to ensure hotel is successful in goal to customize/enhance their current and future staysElevate and coordinate hotel’s Amenity ProgramConduct informative training with Guest Service team on all Community Curator initiatives and updated neighborhood informationAttend daily/weekly/monthly meetings with hotel leadership to discuss departmental goals, ongoing community partnerships, etc.Participate in required MOD program as neededProvide strong lobby presence to assist front desk agents and guestProvide problem resolution when applicablePerform functions of the front desk duties and responsibilitiesMaintain inventory and purchasing needs in compliance with Highgate standardsPerform job responsibilities in accordance with organizational standards Qualifications Superior communication skills including written, verbal, email and phoneComputer skills (Outlook, Word, Excel)Professional demeanorDemonstrated ability to multi-task and manage time well under pressureHigh school diploma (or equivalent); College degree preferredKnowledge of TriBeCa neighborhood preferredAbility to focus attention on guest needs while remaining calm and courteous at all timesFlexibility with schedule while understanding that hospitality is 24/7 industry and working weekends, holidays, etc. may be expectedOrganizational skills – ability to determine priority tasks and maintain strong attention to detailApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and groomingComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operationsMaximize efforts towards productivity, identify problem areas and assist in implementing solutionsMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessaryMust be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectivesMust be able to maintain confidentiality of informationPerform other duties as requested by managerSalary Range: $60,000 - $70,000 based on experience
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.