GENERAL SUMMARY Provides administrative support to program case management. ESSENTIAL JOB FUNCTIONS* + Provides home visit relief to Nurses and Case Managers when needed. + Holds a small case load, and performances Case Manager role for that case load. Audits charts for completion. + Completes and updates identification sheets and photos. + Follows up via telephone to request missing caregiver logs/financial transaction records (FTR) and other essential case file information. + Tracks six month summaries and physician’s orders. + Tracks fire drills, home inspections, furnace inspections and safety plans. + Tracks caregiver trainings. + Files paperwork. + Tracks Individual Service Plans (ISP) and participant census via caregiver logs. + Tracks selected individuals’ financial information (RFMS). + Serves as key contact for Adult Foster Care determination information. + Completes paperwork for new program participants/caregivers. + Ensures adequate supply of commonly used forms. + Manages incoming and outgoing mail. + Maintains daily staff schedule. Updates the on-call list. + Orders supplies. + Maintains updated relief list. + Calculates caregiver respite balances and submits check requests to management for approval. + Provides information and referrals. + Serves as mandated reporter for suspected abuse and/or neglect of individuals to the Disabled Persons Protection Commission (DPPC). OTHER DUTIES AND RESPONSIBILITIES + Performs additional duties, as directed. COMPETENCIES + Total Quality Management: Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes. + Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change. + Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice. + Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes. + Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment. + Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations. PREPARATION, KNOWLEDGE, SKILLS & ABILITIES + High school diploma. + Valid driver’s license in the state of Massachusetts. + PC proficient. + Ability to work under pressure. + Ability to multi-task. SUPERVISORY RESPONSIBILITY + No supervisory responsibility. WORKING CONDITIONS/PHYSICAL DEMANDS + Ability to lift a minimum of 20 pounds in office supplies. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.