Job Description:

The Community Health Worker is a liaison with resources in the communities. They play a vital role in improving community health by providing a connection between health providers and community resources as well as educating patients on how to reduce health risk factors.

Essential Job Functions: 

Facilitate communication and patient empowerment in interactions with healthcare/social service systems.

Troubleshoots any barriers the patient might have in adhering to care. 

Engage in the community through outreach to recruit and engage high-risk patients.

Serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

Assist the primary care team in developing care management processes such as the use of guidelines, disease management techniques, case management, and patient education to improve self-management of chronic disease. 

Build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as community education, social support and advocacy.

Collaborate with patients and their care teams to create solutions to overcome barriers to achieving healthcare goals.

Connect patients with community resources and link patients with health center services as appropriate.

Follow-up with patients via phone calls, home visits and visits to other settings where patients can be reached.

Performs general support activities and carries out special projects as required. 

Conduct public education activities to raise awareness of the availability of qualified health plans (QHPs)

Distribute fair and impartial information concerning enrollment in QHPs

Facilitate enrollment in QHPs by assisting individuals in  reviewing their health coverage options as well as complete eligibility and enrollment forms

Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by the marketplace. 

Other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge and competencies with harm reduction, motivational interviewing and relevant treatment modalities that are being used in the field.

Knowledge of culture and values in the local community.

Knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 

Ability to give full attention to what other people are saying, taking time to understand the points being.

Ability to communicate information and ideas in speaking so others will understand.

Proficient in Microsoft Excel.

Excellent verbal and written communication skills. 

Experience and Education Qualifications:

Bachelor’s degree from accredited college or university in a related field preferred.

Two (2) years of experience working in community health, human services outreach and/or healthcare preferred.

Certification as a Community Health Worker is preferred.

Desirable experience includes: customer service, patient/peer coaching, medical patient interaction, community relations, outreach, data entry and public speaking.

Supervisory Requirements:

None

Employment Requirements:

Must provide evidence that incumbent is free of infectious and contagious disease prior to beginning employment and annually thereafter. 

TB– Expected for all direct care staff. 

Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

Completion of New Hire Orientation at the beginning of employment.

All training requirements including Relias at the beginning of employment and annually thereafter.

Current driver’s license, acceptable driving record and current auto insurance.

Achievement of the following training.

Community Health Worker (CHW) certification through an INCHWA-recognized certification program.

First Aid certification within three (3) months of beginning employment and upon renewal date. 

Obtain CPR certification within three (3) months of beginning employment and upon renewal date. 

Behavioral Management training completed within thirty (30) days of employment or first available class after start date:

Peaceful Intervention or Verbal De-escalation for Outpatient programs  

Completion of “Direct Service Expectations” within 30 Days of employment.

Extensive knowledge of the policies, procedures, and regulations of the program to which the employee is assigned.

Valid Driver’s License in state of residence. 

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Adult & Child Health is a Smoke and Tobacco Free Workplace.