As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 400081 General Pediatrics Work Shift: UR - Day (United States of America) Range: UR URC 206 Compensation Range: $43,650.00 - $58,950.00 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** The Patient Navigator helps to guide patients through all the various complexities of the healthcare system by providing field-based case management services. This person is the main point of contact for clients. The Patient Navigator builds strong relationships with clients in order to help clients stay engaged in medical care and adhere to their care plan. Patient Navigators are committed to removing the client's barriers to care by identifying critical resources, helping them navigate through health care services and systems, and promoting client health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes. They are responsible for educating patients about their rights, insurance coverage, and payment options, as well as addressing any queries or complaints. A Patient Navigator's ultimate duty is to ensure patients receive the best care available to them. The Patient Navigator / Community Health Worker will be responsible for comprehensively supporting coordination of the Preventive Care Program for Children with Asthma's community-based pediatric research interventions and engaging/supporting Rochester caregivers/youth who participate. Demonstrates commitment to the program's mission of testing/improving systems of care for low-wealth, historically minoritized and/or marginalized youth (and their families) who experience significant disparity in respiratory status/outcomes and substantial morbidity due to asthma. Works closely with (and under the supervision of) the RN who coordinates asthma care to implement interventions in accordance with IRB-approved research protocols. Interventions tested through these research trials primarily involve guideline-directed preventive asthma care delivered in the school/childcare setting and community-based telemedicine encounters. Will represent the URMC, Dr. Jill Halterman (principal investigator) and the program when interacting throughout the community. Expected to explain specific studies and interventions in detail, and follow varied study protocols/procedures. Will communicate with and travel to schools, emergency departments, medical practices, pharmacies, and participants' homes in the Rochester area. Will follow URMC Research Guidelines for Human Subjects Research. Demonstrates ICARE values daily and when conducting responsibilities described. Responsibilities: Intervention care coordination and medication management support under direction of the RN: - Assists to provide therapy initiation, medication refills/preventive maintenance, ongoing monitoring throughout program enrollment, and facilitation of adjustments prescribed by medical providers. - Conducts phone calls for verification/confirmation, insurance medication formulary and pharmacy benefits clarification, prior authorizations, and assists with general problem-solving as needed. - Conducts pharmacy pick-ups; prepares packets for school/home delivery, including asthma management plans, materials, and medications. - Communicates clearly with and reports promptly to RN, tracks/records tasks given and coordinated, reliably follows-up, resolves and documents participants' concerns to the extent possible. Highly values meeting participants/families on their terms and where they are at. Must be comfortable conducting home visits in city of Rochester neighborhoods. Provides family/child asthma education review and support. Travels throughout city to schools, homes, pharmacies, pediatrics practices, and other sites. Prepares telemedicine visit encounters and collects health data for intervention participants in school health offices, child care settings and families' homes. Tytocare training and related support provided when in the community. Responsible for establishing and maintaining trusted relationships with participants and their families. Provides health-related education and promotion, and support within the scope of the research trial. Acts as advocate and liaison for participants/families and community-based organizations/services; provides referrals as appropriate. Attends regular staff meetings, trainings, and other meetings, as expected. Data collection, data entry, and data maintenance. Assists with compiling/disseminating learnings from research studies. Participates in identifying research questions to test, in workflow/program development, and in the grant application process. Performs additional research duties as time allows and when assigned by study leadership, possibly including assisting with: outreach and community events, participant screening and enrollment, follow-up surveys, presentations, posters, manuscripts, literature reviews, general office duties, etc. Qualifications: High school graduate or GED equivalent and 5-7 years relevant experience (details follow) or a bachelor's degree in a healthcare related field with 2+ years relevant experience. Completion of a Community Health Worker training program such as from a college or other educational institution (preferred). 5-7 years of experience in community health, human services, and/or parent liaison/advocate roles or an equivalent combination of experience and education. Demonstrates understanding of the Rochester community that our program serves; is community engaged and/or connected by history. Demonstrates strong interpersonal and communication skills, both verbally (in-person and by phone) and in writing, in interactions with research participants, URMC personnel and asthma team, and external organizations. Must be flexible, empathic, and able to engage effectively with diverse populations, including children and teens. Commitment to lifelong learning, professional growth/development, and critical self-reflection in the service of child health and well-being. Demonstrates organizational skills to handle multiple priorities while remaining professional, calm and efficient in prioritizing assignments. Ability to proactively resolve problems in the field, to work independently with minimal supervision while remaining self-directed and flexible, and to recommend/implement continuous quality improvements. Seeks own supervision/support. Ability to work with attention to detail and with the required level of accuracy. Possesses good knowledge of Microsoft Word, Excel, and Outlook. 8:30 AM-5 PM; SCHEDULE BASED ON OPERATIONAL NEEDS. Some evenings and weekends will be necessary. Must pass URMC required background check. Strong preference given to candidates with relevant lived experience reflective of our study populations, including but not limited to: BIPOC and/or historically minoritized/marginalized individuals, long-term city of Rochester residents, parents/caregivers of children (with or without asthma), and those familiar with Rochester city schools (preferred) Familiarity with local Electronic Health Record systems, databases and REDCap is desirable (preferred). Trauma-Informed Care training/certification/knowledge desired (preferred). Prior experience with home visiting interventions valued (preferred). Spanish speaking is a plus (preferred). Must possess and maintain a valid NYS driver's license, have a satisfactory driving record and access to reliable transportation. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.