Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Acentra seeks Community Health Workers to join our growing team.
Job Summary: Supports telephonic and field-based care coordination outreach to provide care coordination activities and completing assessments, including physical, dental, behavioral, emergency, social needs to reduce barriers to access and care, while optimizing health outcomes. Assists in care coordination activities with FFS members to maintain health, promote wellness, and utilize health resources efficiently. Applies knowledge of community partners, regulations, and benefits to identify appropriate resources and eliminate barriers when possible.
*Positions are Hybrid within Oregon. Field-based work is expected to be 25% of this position in the Bend, Portland, Eugene, Medford, LaGrande, and Ontario areas.
Job Responsibilities:
Complete health and social needs assessment to assist in the development of individualized care plans. Work within a patient’s benefit network for the best outcome and to enhance access to care. Potentially cross-trains to support other contracts within Acentra Health to provide a flexible workforce and meet client/customer needs. Ensures the responsible delivery of comprehensive care coordination services to enrollees. Conducts general assessments for appropriate referrals and referrals to case managers, as well as to primary health plans and other resources. Ability to provide critical resources to members in real time while also transitioning member to other entities and case management for ongoing needs. Able to communicate effectively face to face and telephonically with members of all ages and able to communicate via an interpreter when necessary. Maintain metrics for telephonic outreach and member engagement. Participates in team case reviews for collaborative assessment and coordination planning to ensure quality care as needed. Assists Lead, Supervisor and/or Manager in ensuring achievement of contract requirements, including service delivery in a cost effective and efficient manner by reporting accurate and timely work hours and incurred during course of position duties.
The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.