POSITION SUMMARY
The Community Health Worker II (CHWII) is a trusted member of and/ or a person who has an unusually close understanding of the community served in the delivery of health-related services through either working directly with providers or their partner organizations. This trusting relationship with the community enables CHWII’s to serve as a liaison between health and social services and the community to facilitate members’ access to services and improve the quality and cultural competence of services delivered. CHWII’s build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. Additionally, CHW II’s will assist with training of CHWI’s, facilitate and advise community groups, provide referrals and linkages and support the evaluation of groups.

DUTIES AND RESPONSIBILITIES
1. Engage community members to build knowledge and skills for self-directed change and community development.
2. Facilitate community groups and promote dissemination of spiritual, cultural, behavioral, medical, or dental health information to community groups, or targeted families or individuals, in a manner consistent with cultural norms.
3. Manage program operations related to groups: Obtain sign-in sheets, provide transportation vouchers, purchase program and food supplies, and prepare food and refreshments, in a manner that is both healthy and consistent with cultural norms.
4. Greet all members in a courteous and professional manner to create and maintain a welcoming atmosphere.
5. Refer and provide warm hand offs to community members in need of health and social services.
6. Connect individuals to the health system/ medical homes
7. Provide information to members about the range of services available at NAHC. Provide referrals to other agencies and community-based resources.
8. Collect data related to community health needs and work with the NAHC data team to provide data in a timely manner.
9. Advocate for enforcement or development of public and/or institutional policies that address individual or community needs.
10. Provide health-related transportations and other social supports that are barriers to access to care.
11. Disseminate educational resources to support health promotion and chronic disease self-management.
12. Provide informal social support (individually or in group).
13. Educate medical and social providers about community needs.
14. Advocate for individual or community health needs with government agencies or health service providers.
15. Attend community meetings or health fairs to conduct program outreach, understand community issues or build relationships with community members.
16. Provide direct support for NAHC community events, including organizing, setting up, staffing and tabling. Table at community outreach events.
17. Distribute flyers, brochures, or other informational or educational documents to inform members of a targeted community.
18. Interpret, translate, or provide cultural mediation related to health services or information for community members.
19. Provide feedback to health service providers regarding improving service accessibility or acceptability.
20. Report incidences of child or elder abuse, neglect, or threats of harm to authorities, as required.
21. Advise community groups/members of basic health, sanitation, hygiene matters.
22. Teach basic concepts of health promotion and disease prevention. 23. Employ basic behavior change strategies that promote and encourage positive behavior change.
24. Employ evidence-based behavior change strategies that promote and encourage positive behavior change.
25. Advise community groups on various cultural, spiritual, behavioral, and physical health matters (diet, exercise, HIV, domestic violence, substance abuse, prenatal issues, etc).
26. Provide referrals and linkages to routine screenings and testing such as HIV testing, Nutrition and diabetes screenings, etc. as needed. 27. Identify the particular health care needs of individuals in a community or target area.
28. Assist with timely access to the health system through referrals and coordination of care.
29. Support systematic evaluation of effectiveness of groups.
30. Provide training and capacity building assistance to CHW I’s.
31. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
32. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
33. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
34. Actively participate in internal quality improvement teams and work with member proactively to drive quality improvement initiatives in accordance with the mission accreditation standards when assigned.
35. Work well under pressure, meet multiple and often competing deadlines; and at all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.