SUMMARY:
Assesses, plans, implements, monitors and evaluates actions to meet clients' health and human services needs to adopt healthy behaviors and self-sufficiency. Coordinates and provides client support that is safe, timely, effective, efficient, equitable and client centered. May work independently or within an interdisciplinary team in a clinical/medical or social setting, with a specific priority population or in the community to increase satisfaction and decrease health care costs. The CHW promotes, maintains and improves population health by fostering connections that bridge systems of health, social services, community based organizations and individuals by addressing social determinates of health and improving psychosocial well-being.
QUALIFICATIONS:
Required – High School diploma, or equivalent.
Preferred – Bachelor's Degree in a Human Service field.
Minimum- Basic Life Support (BLS, will be obtained as part of onboarding); valid Michigan driver’s license.
Preferred- Certified Community Health Worker. Additional training/certification may be required.
Minimum – Any combination of health/social services experience and/or education. One year of experience working in a community-based, multi-cultural setting.
Preferred – Health condition specific knowledge (e.g.; HIV/AIDS, Diabetes, COPD, Asthma, CHF, CVD). Bilingual/bicultural (Spanish) preferred.
Minimum:
• Excellent verbal communication, including demonstrating active listening skills.
• Working knowledge of multi-system programs related to health care delivery, Community Based Organizations, Human Services, and health care insurance enrollment – e.g.; Medicaid, Medicare, Marketplace and health care systems, financial assistance programs.
• Strong knowledge of available community resources.
• Good knowledge of barriers to care/services that may be encountered by individual/family.
• Ability to navigate the health/social service systems and advocate for others.
• Ability to initiate and maintain positive working relationships with colleagues, medical providers, other organizations and individuals.
• Ability to work in multicultural settings with diverse and under-served populations.
• Ability and willingness to provide emotional and social support, encouragement and motivation to individuals.
• Ability to plan, implement, and evaluate individual client care plans.
• Must be well-organized, detail-oriented and able to multi-task in a demanding and constantly changing environment.
• Able to work efficiently and effectively independently and collaboratively. Self-starter.
• Knowledge of some medical terminology preferred.
ESSENTIAL FUNCTIONS:
Communicates to clients the purposes of the program and the impact it may have on their wellbeing. Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
Communicates Mercy Health's mission as it relates to program.
Conducts intake, collects and documents client data.
Conducts intake interviews with individuals, including enrolling and/or referring individuals into community programs that promote wellness, self-sufficiency and long-term survival.
Assists clients in their homes, community, or clinic/medical setting, including enrolling/applying and or referring individuals to health and social services resources – e.g.; locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, health insurance, transportation, and relevant mental health services.
Provides case management services to individuals identifying services that could potentially interfere with positive health outcomes.
Assists health care providers involved in the client's care (RNs, NPs, PAs, RDs, MDs, etc.) to ensure client's understanding of and adherence to provider care plans.
Additional tasks as assigned.
SHIFT/LOCATION:
Full time, benefit eligible, 40 hours/week, day shift, 8am-4:30pm, Monday-Friday, located next door to the main hospital, downtown Grand Rapids, in the Workplace Health Office
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.