JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

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Responsible for and manage the Customer Experience services within reception and workplace and how it impacts  all Verizon employees and visitorsProactive communicator with all key influencers within JLL and VerizonLiaising with the team and other key stakeholders.Provide written reports and quality data as requiredSupport the operational 1FM Workplace Experience Survey NPSOwn your operational space to ensure a fantastic Service Journey for customers within your locationSupport the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externallyBe aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or Verizon risk. Ensuring full statutory and operational compliance is achieved in line with contract KPI’s.Ensure compliance with JLL and Verizon H&S processes and procedures, including internal and external audits.Actively participate and contribute to all team and management meetings.To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.To regularly monitor customer feedback and produce an appropriate action plan based on the results.To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.To ensure that you deliver what you promise to the customer, client and team.To ensure that all agreed service objectives are met in line with client expectations.To be aware of changing needs of customers and adjust the service accordingly in line with global standardsTo ensure that all agreed service objectives are met in line with client expectations.To provide an excellent standard of client serviceSupport admin and financial support as and when requiredAny other duties required as part of the role as and when requested

Location:

On-site –Limerick, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.