The Community Lead is part of the Finance and Operations Administration team within the Law School at Vanderbilt University. This position is vital to the community experience as the school’s primary point of contact for guests, faculty, staff, and students creating a welcoming and collaborative environment, as well as managing the main building entrance operations including routine security checks. The Community Lead has strong customer service and communication skills and an ability to solve problems effectively and efficiently. This in-person position reports directly to the Operations Manager, and the role assists with daily operations and supports Law community general administrative and operational needs to accomplishing their mission and service goals.

Vanderbilt Law School's national reputation has its basis in our rigorous academic program, which is developed and delivered by our faculty of top legal scholars. The Finance and Operations Administration Department supports the Law School in the areas of human resources, finance, administration, and operations.

Key Responsibilities:

Serve as the Community Lead

Manages and monitors security of building entrances through routine checks during the set business hours from Monday to Friday. Provide daily reports to the Operations Manager, including relevant information, observations, and surveillance footage. Be visible and observant at all times, greeting and directing guests, visitors, faculty, staff, and students with welcoming and attentive manner. Builds relationships with Law community to facilitate a sense of community. Keeps the front desk clean and organized. Answers the main phone line and directs the inquiries to the appropriate departments, staff, or faculty. Answers questions from Law community and guests related to the building including wayfinding, policies and procedures, community etiquette, etc. Advises and assists Law community with operational and facilities questions working closely with the Operations Manager and Event Specialist. Manage inventory and supply orders for the Law community, including routine office and course supplies. Serve as back-up to Events Specialist. Managing digital monitors and signage in the building, including content creation and timely updates that promote upcoming building events and community highlights working closely with the Office of the Dean, Student Life Office and Law Marketing and Communications team. Managing community postings and advertisements. Managing Event Management System (EMS) room and space reservation system for the school. Supervising part-time student workers.  Serve as back-up to the Mailroom Manager Replenishes printing supplies in copy rooms, stocks printers in copy rooms, assists faculty and staff with printing projects as needed, troubleshoots and places maintenance calls. Receives, distributes, and sends mail and packages, including USPS, FedEx, and UPS. Maintains faculty and departmental mailboxes. Notifies Law faculty or staff members of any food or supplies deliveries. As requested, and in consultation with Operations Manager or others, assist various other departments with fulfilling other ad hoc assignments.

Supervisory Relationships:
 

This position may supervise part-time student workers as a back-up to the Events Specialist. The position reports administratively and functionally to the Operations Manager.

Qualifications:

A two-year degree is preferred but not required. Service-oriented with a minimum of 1-2 years of experience working in security, customer service, sales, or academic setting is necessary. Law or security enforcement experience is preferred. Excellent interpersonal, relationship building, and communication skills are required. Detail oriented and organized with the ability to manage multiple projects and deadlines is required. Positive, collaborative, and engaged self-starter that thrives in customer interactions is required. Innovative, friendly, and positive personality enjoys learning and problem-solving is required. Skilled in general Microsoft Office software including Word, Excel, and PowerPoint is required.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are.  We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.