Community Managers are more than just freelance support - they're a crucial piece of our community management puzzle at 10Pearls/studio and work closely with our full time team to learn the ins and outs of social media and represent our clients. CMs are an extension of our client’s teams and serve as their eyes, ears, and voices on social media.

Essential Job Functions

Respond to questions and comments across clients’ branded social channels during established community management hours ensuring brand voice and a high level of responsiveness is maintained Adhere to an escalation process to ensure issues and crisis matters are appropriately flagged to all necessary internal and external teams Assist with scheduling and publishing content in real-time across client social channels in accordance with the client content calendarAssist in sourcing influencers and brand advocates for potential partnerships for client campaignsHelp identify trends and community insights to be utilized in monthly reports and to inform future strategic and creative direction

Non-essential Job Functions

Directly manage clients' CM needs in the absence of the full time Social Media Manager

Requirements

Available for weekend, nights and holiday shifts, occasional weekday coverage as neededStrong written communication skillsInterest in social media, with relevant social media experience of up to 2 years preferred.Experience working with community management tools including Sprinklr, Sprout Social, Khoros (Spredfast), Social Studio, etc. is preferredService oriented mindset with a passion to bring brands to life on social media (relevant experience a plus)

Other Skills/Abilities

Detail-orientedProblem-solverTeam playerFast learnerAbility to work independentlyCreative thinkerQuick thinkerProficiency in Spanish is a plus