Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job.
Summary:
The Community Manager is responsible for all phases of the operation of a property, including, but not limited to, the general administration and maintenance of the campus, the direction and management of all personnel or resources, and ensuring that the property is maintained in good physical condition with a stabilized fiscal operation.
Essential Duties and Responsibilities:
Train and manage all work performed by staff members on siteAdhere to all company policies, procedures and personnel directivesMarket, show units, and screen applicantsPrepare, process, and sign all leases and related formsCollect rents and handle delinquent accountsMaintain necessary records of all financial transactions of the propertyAdhere to all appropriate company accounting directives, including, but not limited to:Daily income requirementsExpense requirementsRent roll, summary, and income recapOther weekly and monthly reportsSpecial accounting itemsMake daily bank depositsPurchase necessary office & maintenance supplies in accordance with company policy and directivesSupervise outside contractors working on the propertyHandle all details of move-ins and move-outs, giving special attention to apartment inspections check-ins and checkoutsEnsure that residents are provided with a clean, safe, and well-maintained communityWork with established budget and notify the Director of Real Estate of any variation(s)Work with residents and resident organizationsReport accidents and emergency situations to the main office immediately and prepare the proper reportsInspect grounds, facilities, and equipment routinely to determine necessity of repairs/ maintenance; record deficiencies and take necessary action, within budgetary allocationsEnsure that all minor maintenance requests are handled in a professional and timely manner, and that residents are notified if there are reasons which might cause a delayAdhere to all maintenance and purchasing directives (see manual of operations and procedures) including, but not limited to:Property inspectionsMaintenance work ordersLandscaping and grounds maintenanceSafetySpecial maintenance itemsPurchase order proceduresStatus of condition charts or formsInventory control of supplies and equipmentAnswer the phone pleasantly and professionallyMaintain courteous communication with residents, applicants, and representatives of other companiesParticipate in a standby emergency schedule for evening, weekend, and holiday coverageHave a general knowledge regarding contracts and suppliers, their services and goodsKeep the on-site office well organized; clean and clutter freeMaintain good working relations with residents and adhere to the following guidelines:Be polite and neat in appearanceSchedule all visits with residents in advanceIf entry was granted during residents’ absence, an entry slip must be left explaining what was done and at what timeDo not disturb any of the resident’s belongingsContact Director of Real Estate for assistance if unfamiliar or unable to perform an assigned taskMaintain open communication and good working rapport with the Director of Real Estate and all TTC staff
Non - Essential Duties:
Other duties as assigned
Experience, Education and Licensure:
High school diploma or equivalentMinimum of three (3) years in an administrative role, demonstrating organizational skillsMinimum two year experience as a resident managerKnowledge of North Dakota Real Estate and Rental Property laws required
Knowledge, Skills, Abilities:
Knowledge of principles and processes for providing customer and personal servicesThis includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resourcesKnowledge of principles and methods for showing, promoting, and selling products or servicesKnowledge of and experience with basic spreadsheet usage and calculationsKnowledge of various bookkeeping software types (Yardi, Quickbooks, Peachtree, etc.)Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminologyKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammarKnowledge of basic arithmetic, statistics, and their applicationsKnowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial dataKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and labor relationGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsManaging one's own time and the time of othersUnderstanding written sentences and paragraphs in work related documents.Talking to others to convey information effectivelyAdjusting actions in relation to others' actionsBeing aware of others' reactions and understanding why they react as they doMotivating, developing, and directing people as they work, identifying the best people for the jobActively looking for ways to help peopleAbility to listen to and understand information and ideas presented through spoken words and sentencesAbility to read and understand information and ideas presented in writingAbility to communicate information and ideas verbally and in writing so others will understandAbility to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problemAbility to see details at close range (within a few feet of the observer)Ability to apply general rules to specific problems to produce answers that make senseAbility to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
Work Environment:
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires working in vacant units, common areas, building office setting and occasional driving. There may be times that will require working out of doors in weather conditions prevalent at the time. Noise level in the work environment is usually moderate.
Supervisory Responsibilities:
Day-to-day management, scheduling, and assisting in evaluation of support staff.Supervises contract personnel as needed.
Additional Qualifying Factors:
Must have a satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States and for TTI are required.
In accordance with Executive Order 14042, a candidate for this position may be required to provide proof of vaccination status for COVID-19 and will be subject to the provisions and/or exceptions of EO 14042 and applicable law.
The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.
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