**Summary:** We are looking for a Community Manager to drive Community Management for major brands under the Meta Product Pillar. This role will be responsible for the operations of the Community Management Program across the Product Pillar’s Social Channels. This will be done in close partnership with our Community Manager for Brand Social, the Product pillar Social Marketing Managers and dedicated Community Managers to these brands. This role is responsible for the overall strategy of the discipline and taking ownership of operational elements that keep the Community Management team running smoothly. This role operates horizontally and is critical to the success of our Product Social programs. This role will also work cross functionally with stakeholders throughout the Communications organization. Our ideal candidate would possess equal parts operational excellence and strategic community building prowess. **Required Skills:** Community Manager Responsibilities: 1. Lead Community Management strategy to support goals and drive key performance indicators ensuring that the execution of Community Management drives against identified goals 2. Work cross functionally to build community management strategies that support key brand moments 3. Drive strategies around how our brands show up in this space while being a champion of the community ensuring that our strategies are protected and promoted 4. Partner with Social Marketing, Community Managers, Brand Marketing, Insights, Analytics, Communications and Media Delivery teams to ensure all initiatives are grounded in a solid base of community understanding and structured to deliver data-driven results 5. Manage Product Social pillar within the Community Management team using data to identify insights and build compelling strategies for our community content and brand 6. Participates in agency scoping conversations and manages monthly output ensuring efficient and effective use of agency resources **Minimum Qualifications:** Minimum Qualifications: 7. 5+ years of Community Management experience for large brands on Social 8. An understanding and appreciation of Meta’s Communities and excels at landing key messages in social 9. Experience driving Community Management strategies and a track record of being on the cutting edge of innovation in this strategic space 10. Copywriting and copy editing experience 11. Experience managing vendor relationships 12. Proficient knowledge of social platforms and how they differ from one another, the communities they attract, and how to use them efficiently 13. Experience with project management and proven time-management and organizational skills 14. Available during off-hours and weekends for escalations **Preferred Qualifications:** Preferred Qualifications: 15. Bachelor's Degree in Marketing, Business, Journalism, Public Relations or related field 16. Enjoys presenting to leadership in an eloquent and succinct manner 17. Experience in social listening, building social performance recaps and community management by translating efforts into key performance indicators for the business 18. Experience managing or mentoring Community Managers 19. Proficiency in Sprinklr and Brandwatch 20. Experience with crisis management and crisis response **Public Compensation:** $91,000/year to $136,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.