Job Summary:

A Community Health Worker (CHW) is a frontline public health worker who is a trusted member of and/or has a remarkable understanding of the community served. CHWs function as members of the PHSO’s interdisciplinary care management team.

CHWs facilitate screening for social influencers of health (SIoH) within the clinic setting and partner with patients to navigate the health and social service systems. 

Essential Position Expectations:

Supports implementation of screening for social influencers of health (SIOH) and contacts patients requesting assistance through screening.

Utilizes motivational interviewing techniques to assess non-clinical needs, values and preferences of patients and their families.

Connects patients and their families to community based organizations (CBOs).

Facilitates or conducts enrollment in available federal, state and local programs to increase access to health care and support services. Examples include health coverage via the insurance marketplace, Medicaid, Medicare, social security benefits, food, and housing services.

Partners with patients to set goals and follows-up with patients to assess progress.

Serves as a liaison between providers and patients to facilitate communication and coordination of services.

Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations, attends community coalitions, and participates in volunteerism.

Refer to Volunteer Guidelines for additional details on volunteer time during the workday.

Documents within the patient’s health record and the care management platform.

The maximum allowable time from interaction to documentation is one business day.

Understands accountability for results and self-manages to support PHSO level success goals in the areas of quality, cost of care and patient experience.

Other duties as assigned by the Division Director of Social and Clinical Care Integration.

Education:

High school diploma or GED required.  

Experience: 

Minimum of 3 years of experience in health care, community involvement, or social services.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.