This role is designed to serve the community by decreasing disparities through navigation and education. Builds working relationships, solves problems, removes barriers to care and support patients while assisting them through the continuum of care. Educates people within the community on, disease, prevention, and necessary health screenings. Coordinates appointments and testing for early detection of medical issues. The Community Outreach Patient Navigator identifies and links eligible patients and their families to required screenings and services. Assists with removing barriers to care, such as insurance and financial needs, transportation, knowledge and other psychosocial concerns. Responsibilities: + Coordinates and educates patients within the community on disease prevention and screening + Identifies and addresses barriers to care, fear, trust, financial, insurance, transportation and psychosocial to ensure appropriate clinical care is coordinated and provided in a timely manner + Help patients navigate our complex health care systems + Coordinates appointments related to health screenings i.e. mammogram results, colonoscopy results and pathology reports + Navigates patients to appropriate health care provider within all Cleveland area facilities + Identifies barriers to care and coordinates resolution to including but not limited to Social work support Medicaid and Medicare Prescription Assistance Programs Community resources (gathering place & 211) Connecting patients to primary care and medical homes + Support coordination and execution of community events **Education:** + High school diploma required. **Languages:** + Spanish (orally and written) preferred **Certifications:** + None Required **Competencies (Complexity of Work):** + Knowledge of Electronic Medical Record (EMR) preferred + Ability to deal effectively with a variety of people and work in a team environment + Excellent patient service orientation skills + Must possess strong oral, written and organizational skills **Work Experience:** + Minimum three years related experience in customer relations with diverse patient/culture populations, exhibiting problem solving skills. + Excellent interpersonal skills with special emphasis on oral and written communication, process improvement, and problem resolution. + Requires strong communication, analytical, and critical thinking skills. **Physical Requirements:** + May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. + May need to lift boxes or carry objects + Working evenings and weekends is required **Personal Protective Equipment:** + PPE 1 + PPE 2 Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities