At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleCommunity Outreach Patient Navigator

                        

LocationCleveland

                    

FacilityCleveland Clinic Main Campus

                     

DepartmentTaussig Administration-Cancer Institute

                      

Job CodeD99725

                     

ShiftDays

                       

Schedule8:30am-5:00pm

                       

Job SummaryThis role is designed to serve the community by decreasing disparities through navigation and education. Builds working relationships, solves problems, removes barriers to care and support patients while assisting them through the continuum of care. Educates people within the community on, disease, prevention, and necessary health screenings. Coordinates appointments and testing for early detection of medical issues. The Community Outreach Patient Navigator identifies and links eligible patients and their families to required screenings and services. Assists with removing barriers to care, such as insurance and financial needs, transportation, knowledge and other psychosocial concerns.

                         

Job Details

Responsibilities:

Coordinates and educates patients within the community on disease prevention and screeningIdentifies and addresses barriers to care, fear, trust, financial, insurance, transportation and psychosocial to ensure appropriate clinical care is coordinated and provided in a timely mannerHelp patients navigate our complex health care systemsCoordinates appointments related to health screenings i.e. mammogram results, colonoscopy results and pathology reportsNavigates patients to appropriate health care provider  within all Cleveland area  facilitiesIdentifies barriers to care  and coordinates  resolution to including but not limited to

                   Social work support

                   Medicaid and Medicare

                   Prescription Assistance Programs

                   Community resources (gathering place & 211)

                  Connecting patients to primary care and medical homes

Support coordination and execution of  community events 

Education:

High school diploma required.

Languages:

Spanish (orally and written) preferred

Certifications:

None Required

Competencies (Complexity of Work):

Knowledge of Electronic Medical Record (EMR) preferredAbility to deal effectively with a variety of people and work in a team environmentExcellent patient service orientation skillsMust possess strong oral, written and organizational skills

Work Experience:

Minimum three years related experience in customer relations with diverse patient/culture populations, exhibiting problem solving skills.Excellent interpersonal skills with special emphasis on oral and written communication, process improvement, and problem resolution.Requires strong communication, analytical, and critical thinking skills.

Physical Requirements:

May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing.May need to lift boxes or carry objectsWorking evenings and weekends is required

Personal Protective Equipment:

PPE 1PPE 2

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities