The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Outpatient, Case Management, ACCS, and PACT team. The Brockton Multi service Center is a Joint Commission certified facility. In all ways we aspire to create an environment which promotes growth, recovery and independence for clients, families and employees alike. The Adult Community Clinical Services (ACCS) Community Outreach Worker (Entitlements & Benefits Specialist) will provide trauma-informed, person-centered community based interventions that target skill development to assigned caseload of community clients. Will serve at the direct care liaison to assigned caseload and will provide services to assigned clients on an ongoing and as needed basis. Participates in the development of Community Service Plan (CSP)with assigned caseload. Completes required documentation and communicates critical & pertinent information to the team. The Community Outreach Worker will be the designated Entitlements & Benefits Specialist for the ACCS team, acting as the entitlements/benefits specialist for caseload and/or other clients on the team, assists persons served and/or team colleagues to identify and attain entitlements/benefits, provides support and education for clients, colleagues & employers. *_Please Note:_ *This position is 40 hours per week. The selected candidate will work Monday to Friday from 8:30 a.m. to 5:00 p.m. The days off are Saturday and Sunday. *_Duties and Responsibilities (these duties are a general summary and not all inclusive):_* * *__*Serve as a member on an ACCS Integrated team by attending regularly scheduled meetings, coming prepared to present relevant psychosocial history, and provide updates on person served’s progress toward goals and any barriers to progress. * Responsible for assisting in the development, understanding, & implementation of CSPs of those that are on assigned case load by involving person served and significant others as appropriate. * Responsible for acting as the benefits specialist on the team to assure persons served have knowledge of entitlements and assistance in applying for or reinstating benefits. * Assists with work opportunity tax credit (WOTC) certifications. * Assess the needs of assigned persons on a regular basis by reviewing records, providing supportive counseling and maintaining regular contact with persons served and families via outreach in their home or other community environments. * Provide rehabilitative interventions to assist persons served in building and using skills and accessing resources to achieve treatment goals, manage symptoms and live productive and meaningful lives. These interventions take into account SAMHSA’s 8 Dimensions of Wellness. * Provide competency-based, evidence-based and best practice interventions including use of identified screening tools. * Responsible for reading & communicating all pertinent information and attending daily rounds and staff meetings and informing supervisor or designee of any critical information. * Responsible for transporting or arranging transportation for persons served that need that level of service. * Assist person served with utilizing coping strategies, natural supports and safety planning when necessary. * Involve persons served and all identified natural supports and collateral providers in the process of treatment planning and ensure that plans are agreed upon by obtaining person served or LAR signature. * Responsible for maintaining person served records in a timely manner by documenting in EMR and paper record and completing all other related forms to ensure compliance with DMH regulations and Rehab Option requirements. * Responsible for updating CARE database during team review/meetings to tack/monitor review cycles, assessments and annual physical exams. * Provides culturally and linguistically competent services that are also sensitive and responsive to religious practice, sexual orientation, gender differences, physical disabilities, as well as services that are age and developmentally appropriate, including young adults and elders. * Responsible for attending all mandatory trainings and classes and completing mandatory annual DMH trainings in MassAchieve. * Responsible for maintaining all persons served related databases in a timely manner. * Responsible for the knowledge of relevant DMH regulations and ACCS program procedures by reading the program and agency manual and supervision by the program manager or designee to ensure compliance and quality person served care. *_Preferred Qualifications:_* * Experience working with people with chronic/persistent mental illness and/or substance use disorders. * Possession of a current and valid class D Motor Vehicle Operator’s license. * Experience in and/or knowledge of human services desired. * Given the population served, bilingual or multilingual fluency. * Familiarity with entitlements/benefits for adults. *_Brockton Multi Service Center Mission Statement:_* The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Case Management, Adult Community Clinical Services program and a Program of Assertive Community Treatment (PACT) team. The Brockton Multi Service Center is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for clients, families, and employees alike. *_Pre-Hire Process:_* A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form. For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4. *First consideration will be given to those applicants that apply within the first 14 days.* MINIMUM ENTRANCE REQUIREMENTS: REQUIRED WORK EXPERIENCE: At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work, social casework, vocational counseling, employment counseling, rehabilitation counseling, or educational counseling. SUBSTITUTIONS: - A Bachelor's or higher degree in rehabilitation, vocational rehabilitation counseling, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, social work, psychology, human services, or counseling may be substituted for the required experience on the basis of two years of education for one year of experience. - A Bachelor's or higher degree in a major other than rehabilitation, vocational rehabilitation counseling, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, social work, psychology, human services, or counseling may be substituted for a maximum of one year of the required experience on the basis of four years of education for one year of experience. - Licensure as a Licensed Rehabilitation Counselor by the Board of Registration of Allied Mental Health Professionals or Certification as a Certified Rehabilitation Counselor by the Commission on Rehabilitation Counselor Certification may be substituted for the required experience. - One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Community and Social Services* **Organization:** **Department of Mental Health* **Title:** *Community Outreach Worker (Entitlements & Benefits Specialist)* **Location:** *Massachusetts-Brockton-165 Quincy Street* **Requisition ID:** *250002C6*