COMMUNITY SERVICE OFFICER I Print (https://www.governmentjobs.com/careers/stockton/jobs/newprint/4759938) Apply  COMMUNITY SERVICE OFFICER I Salary $49,541.76 - $63,614.88 Annually Location City of Stockton, CA Job Type Full-Time (Probationary) Job Number 1224-06822 Department Police Opening Date 12/15/2024 Closing Date 1/13/2025 5:30 PM Pacific + Description + Benefits + Questions DEFINITION OPEN/PROMOTIONAL RECRUITMENT FUTURE SALARY INCREASES: + Effective 7/1/2025, 3% Cost of Living Adjustment INCENTIVES FOR NEW EMPLOYEES: + Sign on Bonus - $2,000 + 40 hours of sick leave for immediate use FUTURE INCENTIVES: + Employee employed as of 7/1/2025 will receive $2,000 lump sum FLSA STATUS: Non-Exempt TENTATIVE EXAMINATION DATE: To be Determined (Candidate must be present for the examination.) START A CAREER AS A COMMUNITY SERVICE OFFICER! The Stockton Police Department is currently recruiting for the position of Community Service Officer I. The ideal candidate will relieve sworn police officers by responding to incidents throughout the community to investigate, prepare and document cases, completes reports and records, and prepares and maintains other logs and records of nonhazardous police related duties i.e. fraud, theft, vandalism, traffic accidents, missing persons and delayed burglary reports. Incumbent will work with diverse members of the public and community groups in a structured environment. Work Schedule: The Community Service Officer (CSO) schedule can consist of a variety of day or evening shifts, including weekends and holidays. Community Service Officers can be assigned to work in various divisions, including but not limited to Patrol, Investigations, and Community Services. Training: Persons hired into the Community Service Officer position are subject to a four month training program. This program includes driver training and provides regular performance evaluations. Under general supervision, relieves sworn police officers of non-hazardous police related duties; acts as liaison between community and Police Department for crime prevention purposes; coordinates the service needs of events held at facilities and grounds; serves as the City's representative at assigned events; performs related work as assigned. CLASS CHARACTERISTICS Community Service Officer I is the entry-level position in this Community Service Officer series. Initially under close supervision, incumbents learn Police Department and City policies and procedures. As experience is gained, there is greater independence of action within established guidelines. This class is alternately staffed with Community Service Officer II, and incumbents may advance to the higher level after successfully completing a one-year probationary period and gaining one additional year of experience and demonstrating proficiency which meets the qualifications of the higher level class. PRINCIPAL DUTIES (Illustrative Only) + Meets with general public or confers on the telephone, provides information and referrals in non-hazardous situations, gathers relevant police information on non-criminal and criminal activity, and conducts support/administrative work as necessary. + Assists with and responds to non-emergency and emergency calls as directed; and collects, processes, and transports evidence as directed. + Observes, reports and whenever feasible, follows up on conditions of blight, neglect, and/or quality of life issues; issues Administrative Citations, and notice of violations of the Stockton Municipal Code (SMC) and other statutes which pose potential threats to public safety, health, and abuse of public property; responds to and investigates complaints regarding non-hazardous violations of the SMC; takes appropriate action to insure compliance. + Prepares for and testifies at criminal, civil and administrative proceedings/hearings. + Gathers information and completes investigative reports and, if necessary, follows up on a variety of non-hazardous incidents, this includes, but is not limited to thefts, malicious mischief, abandoned vehicles, lost and found property, identity theft, missing persons, and other situations. + Works with the community, Police Department, and other City departments to coordinate parades, assemblages, and other events; processes background investigation on event applicants, and coordinates the Police Department’s response; processes permit applications and prepares permits for approval. + Meets with users to provide information regarding the capabilities and services of facilities; determines equipment, personnel, vendors, and other services required for events; and reviews contracts to assure compliance with terms and conditions. + Operates a computer and assigned software to input citation data, extracts information, and generates reports. + Provides traffic/crowd control for accidents, parades and other special functions. + Conducts neighborhood watch meetings and makes neighborhood watch contacts through door-to-door recruitment and surveys; and coordinates special Police Department functions, community projects, speakers bureaus, prepares and maintains records and statistics, etc. + Responds to citizen letters to the Police Department; prepares data for crime prevention in targeted City areas; assists with special projects and assignments. + Maintains basic records of work performed. + Prepares, writes, edits and distributes newsletters, pamphlets and other informational materials. + Coordinates, prepares and delivers special children’s crime prevention programs for schools and community groups, for example, “Stockton Safe Kid’s Academy.”; coordinates and participates in the school Traffic Safety Patrol program; and photographs and fingerprints individuals in crime prevention programs. QUALIFICATIONS Education: Possession of a high school diploma or GED. Experience: Two (2) years of experience which has included both substantial public contact and general office clerical work. Other Requirements: + Must possess a valid California driver's license. + Must be willing to work rotating evening, night, weekend, and holiday shifts. + Must be able to lift and carry 50 pounds. + Must have sufficient strength and dexterity to hook and unhook a trailer hitch and maneuver other special equipment. + Must pass a detailed background investigation. + May require bilingual skills if specified. Knowledge of: + Appropriate municipal codes, police policy and procedures, penal code, vehicle codes, health and safety codes, and business and professional codes; + Basic interviewing methods and principles; + Principles and techniques used in planning, coordinating, and servicing a variety of theatrical, entertainment, recreational, industrial, and educational events; + Safe work methods and safety regulations pertaining to the work; + General office practices, including operation of standard office equipment including a computer terminal; + Basic record keeping practices. Skill in: + Analyzing situations and taking effective action; + Dealing effectively with a variety of individuals, sometimes in stressful conditions; + Anticipating, scheduling, and coordinating equipment, operations, and service needs for individual events; + Conducting effective neighborhood meetings to educate the public in crime prevention methods and principles; + Establishing and maintaining effective working relationships with those contacted in the course of work; + Operating computer terminal keyboards to enter and query information; + Preparing, maintaining, filing and indexing a variety of reports, records and other written materials; + Interpreting, applying and explaining a variety of ordinances, rules and regulations. The information in this announcement concerning the terms and conditions of employment does not constitute either an express or implied contract, and these provisions are subject to change. NOTE: + After on-line submittal, immediate notification will appear on your screen indicating your application has been received. You should print this notice as proof of filing. + Notices and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicant's responsibility to ensure a correct email address is provided and that correspondence is being received. + NeoGov.com: You will receive correspondence via the e-mail address you placed on your application. Some e-mail accounts have been known to place these e-mails in the spam/junk file. Please check your e-mail folders or accept e-mails ending with neogov.com. The City of Stockton requires employees in this position to reasonably respond to emergencies at all times. Employees will be required to maintain primary residence within 45 minutes of City Hall in order to timely respond to emergencies and meet the health, safety, and welfare needs of the City. New employees have up to three (3) months from date of hire to comply with the requirement. Any interested candidates must be willing to adhere to this requirement throughout the duration of employment. In accordance with California Government Code section 3100, et., seq., all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.