Client Reference Code: 2025-45939

The Service Delivery Analyst is responsible for the coordination and implementation of a cohesive positive customer activation experience. The SCS-SDA will act as the project manager on SCS sales contracts coordinating with Sales, Sales Support, Construction, Field Operations, SCS Bulk Care, BOSSB and other internal teams to ensure a smooth sales and installation process. The position solves problems, develops, and distributes account status reporting, reviews construction projects and installation timelines and works to manage all aspects of the sales and installation process. This is a multi- faceted role that requires versatility, attention to detail, dependability, and commitment to customer satisfaction.

Major Duties and Responsibilities

Actively and consistently supports all efforts to simplify and enhance the customer experienceAbility to work as part of a cohesive account team, including Sales, pre and post-sale technical teams, order management, and other teams in a demanding environmentAbility to establish multiple, internal working relationships within various levels of the organization, and act as steering committee to identify and address issuesAct as facilitator between sales support, construction, field operations, BOSSB, SCS Bulk Care, etc. throughout the sales/installation processesParticipate in customer kick-off calls and other planning sessions as it relates to sales and installationKey contact and liaison for the Owner post sale and throughout the activation/installation processPrepare daily, weekly, monthly sales status updates on assigned ordersKnowledge and understanding of multi-site processesAssist with order flow, project and order management, installations, changes, and related post sales functionsProactively manage all aspects of projects and other requests to completion.Ability to effectively solve problems independently; manage complex issues and escalationsResponsible for requesting and securing Certificates of Insurance as needed and forwarding a copy to clientPreparation of various Owner and customer communications related to contracts and services such as proposals, letters and other client correspondenceTake initiative and think creatively and critically to identify process gapsAggressively research various and multiple avenues to find resolution to an issue when one is not readily availableFlexibility when it comes to tasks, priorities, schedule, and travel

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishAbility to conduct presentation meetings with large groups and communicate effectively with customers, internal and externalProven track record of building strong working relationships with master agents and their partnersComfortable escalating within various levels of the organizationSelf-directed with the ability to handle simultaneous tasks while working efficiently and effectivelyEffective verbal and written communication skills, including proficiency in Microsoft OfficeAbility to multitask in a role with little supervision and many demands from various business unitsAbility to use personal computer and software applications

Required Education

Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience

Required Related Work Experience and Number of Years

Account management experience, preferably in telecommunications industry - 3+

Job Code : SOP312

2025-45939
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13526 Business Unit: Community Solutions Zip Code: 63043

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