Description 

The Community Support Professional III, provides direct intensive community crisis stabilization and prevention supports to individuals diagnosed with behavioral health diagnoses served by the Region III Regional Mobile Crisis Team. Also assists with the development of and staff training in individualized behavior support plans. Works as part of the Regional Mobile Crisis team to ensure services and resources are coordinated among providers as needed to help individuals served live and participate optimally in the community. 

Starting Salary: $36,317-Depending on Experience

Responsibility 

Works with clinical staff on Regional Mobile Crisis team to ensure completion of required assessment of needs and strengths to meet the admission and ongoing provision requirements for crisis services. Ensures the proper pre-authorization documentation to qualify for and receive payment for all services rendered are submitted within allowable time frames and maintained in the record.  Works with team to write effective and measurable individualized service plans (ISPs) as required upon admission, as the needs of individuals served change, and at least once annually thereafter. Works to ensure supports and interventions are provided as stated in the plan. Ensures all assigned plans are reviewed at least quarterly.  Promotes independence by teaching and modeling life skills such as: personal hygiene, nutrition, understanding of mental and physical health and well-being, methods to access assistance, financial management, coping skills, self-esteem, and self-reliance.  Provides leadership and training to direct care and service provider staff to ensure proper implementation of support plans.  Collaborates with the individuals’ support team and NRVCS programs to ensure that all services reflect the individuals’ needs. Monitors satisfaction with services provided and helps individuals served complete satisfaction surveys as needed.  Provides education to individuals served and families/care givers to promote better understanding of behavioral health and developmental disability related topics. Works to establish linkages between individuals served and naturally occurring supports in their family and community.  Maintains complete and accurate medical records and completes all administrative documentation according to policy and procedures.  Ensures all safety, health, and universal precautions are properly addressed and monitored. Completes NRVCS Incident Report forms by the end of the shift for any observed or suspected incidents that involve individuals served or staff welfare and/or safety.  Assists with crisis resolution and general problem-solving. Ensures services are provided with respect to the dignity of the individuals served as outlined in the State and NRVCS Human Rights Plans. Advocates for services on behalf of individuals served and their families/care givers as needed. Documents and reports suspected violations of Human Rights according to NRVCS policies.  Promotes positive communication among team members and conducts self in a professional manner at all times. Participates in team meetings unless excused, completes proper written communication, and relays other helpful information to supervisor and other team members as necessary.  Maintains all communications, both written and verbal, with respect and confidentiality and complies with all HIPAA and 42 CFR Part 2 standards and regulations.  Performs at the expected levels of individual and team productivity. Ensures all client records are in compliance with applicable local, state, and federal requirements including guidelines as they pertain to DBHDS Licensure Regulations, Waiver, State Plan and Clinic Options Medicaid.  Ensures all required certifications and/or licensure are kept up to date. Attends/provides other training as required to meet personal professional development and/or program needs.  Stays informed and up to date on operating policies and programmatic procedures which promote quality services and recommends changes when needed.  Assists with admission process and discharge planning to and from private and public psychiatric hospitals and training centers, including providing support and input to the emergency services providers and judicial system during commitment hearings, when appropriate.  Provides back-up for co-workers, and covers after-hours crisis stabilization on-call services as assigned. Must be accessible by telephone after hours. Provides on-site orientation for new staff, students and volunteers as assigned by supervisor.  Travels to other locations as required and provides safe transportation according to NRVCS policies and guidelines as needed to perform job duties.  Serves on designated teams, committees and work groups and attends meetings as required.  Works with team to ensure all services are provided at the expected levels of quality and are in compliance with all applicable agency policies as well as any local, state, and federal requirements.  Works with team to ensure agency meets revenue and expense expectations, as outlined in annual budget.  Completes other related duties as assigned by Program Supervisor, Program Manager, Program Director and/or Senior Director. 

Qualifications 

Knowledge and training in best practices for providing community based behavioral health services for individuals with disabilities residing in community settings.  Knowledge of local, state and federal regulations of laws governing commitment of persons to institutionalized care, and standards and related ethical and legal guidelines including Medicaid, and other payment sources.  Ability to work independently and part of a team and work effectively with other agencies and develop community resources.  Ability to communicate effectively orally and in writing and to prepare and present educational materials.  Demonstrated understanding of issues around cultural competence and finds value in a commitment to diversity and inclusion and ability to effectively work with professional interpreter services as needed.  Must possess a valid driver’s license (Virginia, unless otherwise approved by agency) and an acceptable driving record must be maintained throughout employment. Acceptable criminal history record and child protective services check upon hire and must be maintained throughout employment.  Acceptable drug screen results upon hire. 

Education/Experience Required: 

Graduation from an accredited college or university with at least a Bachelor's Degree in special education, social work, psychology, or approved human services related field is preferred.  Current registration with the Virginia Board of Counseling as a QMHP-A and/or QMHP-C is required.