GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
The primary role is to provide strategic consulting and expertise in the evaluation, development, and implementation of comprehensive compensation programs, including base pay analysis, variable pay design, and global pay structures. The focus is on delivering high -impact, strategic solutions that align with the organization's goals and market trends. Responsibilities include both strategic project work and advisory serv ices, complemented by day- to-day operational support. Key activities encompass competitive market analysis, participation in salary surveys, titling review and job architecture
optimization, incentive plan design, administration of base and incentive pay, and support for the performance merit review process. The role requires a blend of strategic foresight and hands-on execution to drive compensation initiatives that attract, retain, and motivate top talent globally.
ESSENTIAL JOB DUTIES
Key player in the integration of compensation structures, processes, and policies as it relates to mergers, acquisitions, and other strategic or high-profile projects. Responsible for proactively identifying gap areas and working with management regarding policy and procedure changes or additions as well as revising and assisting with communication. Administer assigned compensation programs, such as base and incentive pay, evaluating salary changes for conformance to company policy, and the performance merit review process. Support and partner with global Employee Experience teams to analyze compensation practices and needs outside of North America as well as make recommendations to Compensation Management regarding practices. Work with Compensation Management to develop and maintain global Labor Cost Calculators by using available resources and partnering with other corporate Employee Experience areas. Evaluate and catalog all variable pay programs, assist with plan design and documentation as well as internal controls for payout process. Analyze current trends regarding pay practices as well as current incentive plans in order to evaluate effectiveness of pay practices. Identify appropriate survey sources and lead participation and methodology reviews. Provide analytical support for compensation projects using research and data analysis skills and ability to navigate through multiple sources/formats of data. Respond to new position requests by partnering with recruiting and Employee Experience Business Partners to define need and evaluate context within existing job families in order to develop job description and slot into compensation structure. Work with compensation team to evaluate all jobs and recommend appropriate assignment of job architecture and salary grade including incumbent analysis. Maintain and update compensation tools, systems, or processes used to administer compensation programs such as merit increase s, bonus administration, or job descriptions and evaluations. Develop compensation-related communication materials including presentations, policies, procedures, and guidelines.ADDITIONAL JOB DUTIES
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties. Perform other duties as assigned by management.JOB REQUIREMENTS
Minimum Education and Experience:
KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS:
Specific Job Related Knowledge, Skills, Abilities & Other Characteristics:
Intermediate to advanced personal computer skills specifically Excel, Access as well as HRIS systems, preferably Oracle.Ability to research and analyze various types of information and make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, and policies, procedures, regulations or government law.Proficient in analyzing conditions and making logical recommendations based on findings.Ability to prioritize and organize work in a multitasked environment.Proactive and detail oriented.Excellent interpersonal, written, and oral communication skills.Ability to adapt to a flexible schedule.Ability to maintain the highest level of confidentiality.Compensation Analysis - Understanding of various compensation structures and practices. Knows job evaluation and grading. Ability to conduct market pricing and salary benchmarking.Data Analysis - Strong analytical skills to interpret compensation data and trends.Knowledge of Compensation regulations - Understanding of compliance requirements across different countries.Advisory and Consulting Skills - Ability to understand client needs and provide tailored compensation solutions. Skills in identifying and diagnosing compensation-related issues.Stakeholder Management - Strong relationship-building skills with internal clients. Ability to influence and guide decision-makers on compensation strategies.Project Management - Capability to manage and execute compensation projects from inception to completion. Skills in coordinating with various teams and ensuring timely project delivery.Communication and Interpersonal Skills - Ability to clearly articulate compensation concepts and recommendations. Strong presentation skills for conveying data and insights to different audiences.Collaboration - Experience working in cross-functional and multicultural teams. Ability to work effectively with HR, finance, and executive leadership teams.Strategic and Problem-Solving Skills - Understanding of how compensation aligns with overall business strategy. Ability to develop and implement compensation plans that support organizational goals. Skills in identifying problems and devising effective solutions. Analytical mindset to address complex compensation challenges.Technical Tools and Software - Proficiency in using HRIS systems for compensation data management. Expertise in using Excel for data analysis and reporting (e.g., pivot tables, complex formulas).Survey Tools - Experience with compensation survey tools and methodologies.Attention to Detail - High level of accuracy in data analysis and reporting.Confidentiality - Ability to handle sensitive information with discretion.Adaptability - Flexibility to adapt to changing business needs and global compensation trends.Continuous Learning - Commitment to staying updated with industry best practices and emerging trends in compensation.General Job Level Knowledge, Skills, Abilities & Other Characteristics:
Excellent written, verbal and interpersonal communication skills.Ability to multi-task and adapt to change.Proven track record of meeting or exceeding customer experience and financial objectivesAbility to maintain the highest level of confidentiality.Strong analytical and presentation skills.Proven track record in a metric focused environment.Career Level Attributes: BP3
General Profile: Recognized as an expert within the organization and requires in -depth and/or breadth of expertise in own sub-function and broad knowledge of other job disciplines within the function. Solves unique problems that have a broad impact on the organization. Contributes to the development of functional strategy. Progression to this level is typically restricted on the basis of organization requirements.Functional: Requires conceptual and practical expertise in own area and general knowledge of related areas.Business Expertise/Acumen: Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate the company in the market.Leadership: Acts as a resource for other team members; may lead projects with limited risks and resource requirements.Problem Solving: Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information; escalates non-routine matters appropriately.Impact: Impacts a range of client, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.Interpersonal Skills: Explains complex, difficult and/or sensitive information; works to build consensus.
If you are interested, please send us your CV in English.
Applications will be processed in strict confidentiality.
Only short-listed candidates will be contacted.
The personal data of the applicants will be processed in strict confidentiality by Alorica solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.