Expected Travel: Up to 10%

Requisition ID: 11892

 

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. 
 
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.

At Teleflex, we are empowering the future of healthcare.  For more information, please visit teleflex.com.

 

Anesthesia and Emergency Medicine - At Teleflex, we promote the use of advanced anesthesia and emergency medicine techniques to help improve outcomes and reduce healthcare costs. We equip clinicians with some of the most advanced medical devices on the market today, from our world-class brands including: 

LMA® and Rüsch® airway management devices designed to help reduce the risk of airway-related complications.  Arrow pain management products designed to improve patients' post-operative pain experience.  The Arrow® EZ-IO® System that helps address the time-critical challenge of emergency vascular access, and  QuikClot® and QuickClot Control+® hemostatic devices, used by hospitals, EMS, and the military for hemorrhage control in a broad range of bleeding situations. 

Join a dynamic, growing team that offers healthcare providers advanced medical technology solutions that make a difference in patients' lives. 

Position Summary

Work within Complaint Intake & Reporting team to accurately document customer reported product complaints. Review complaint details to ensure all relevant information has been received to determine reportability based on the regulatory requirements. Complete initial reporting decisions based on regulatory requirements, risk documentation and supporting procedures. Where necessary seek and document relevant additional information and facilitate sample return in line with the complaint intake process. #LI-hybrid#LI-UH1

 

Travel Required: 10% Approx

Working Environment: Hybrid 

 

Must be fluent in French & English

Principal Responsibilities

Key responsibilities will include (but are not limited to) the following:
•    Receive, review and accurately document and process product complaints in line with regulatory and internal requirements.
•    Uses excellent communication skills when contacting the customer to follow up on a complaint in order to gather additional information and obtain device returns.
•    Support the sales and investigation teams with complaint related customer communications. 
•    Document all relevant information in the complaint management system to ensure internal and external regulatory requirements are fulfilled. 
•    Support Adverse Event Reporting Regulatory Requirements. 
•    Draft customer letters as required.
•    Monitor/triage customer complaints and provide immediate escalation as required.
•    Support Customer Service in the issuance of credits and replacements.
•    Support other activities in the post-market surveillance system as it develops including audits.
•    Work to meet team KPI’s Department Metrics and other QA/RA goals and objectives.
•    Support process improvement projects in the complaint intake and reporting function.
•    Other duties as assigned.
 

Education / Experience Requirements

•    Must be fluent in French and English both spoken and written – Essential.
•    A relevant Degree in a related field/ experience of working within in a medical device environment preferable
•    Two-three years experience in the specified area of responsibility.
•    Good PC skills: Excel, PowerPoint, Word, Outlook and SAP
•    Working knowledge of EU MDR regulatory requirements.
•    Strong ability to understand interaction with people and dynamics 
•    Critical thinking and awareness to escalate to the appropriate function for appropriate action essential 
•    Flexible, motivated, self-starter capable of working from their own initiative and or part of a team
•    Effective administration, organizational and prioritization skills 
•    Strong attention to detail Ability to analyse information, and solve problems 
•    The ability to work effectively to strict deadlines 
•    The ability to interface with all levels of management in a competent manner
 

Specialized Skills / Other Requirements

Behaviours/Values:
•    Self-driven and ability to work independently and/or as a team player
•    Approachable and enthusiastic. Flexible and adaptable
•    Good organisational skills with cultural awareness and sensitivity
•    Good judgement and problem-solving ability and is capable of understanding the impact of decision making on both Teleflex Medical and its customers
•    Strong collaboration and influencing skills – both internally and externally
•    Excellent communication skills – both written and verbal
•    Goal orientated for customer and business objectives
•    Coaching/mentoring skills
 

At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.

 

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.

 

Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries. 
© 2025 Teleflex Incorporated. All rights reserved.