Job Title: Complaint Investigations Tech

Job Description

We are seeking an Entry Level Lab Technician to join our Complaint Investigations Lab. In this role, you will be responsible for unpacking and sorting returned products by product lines, investigating customer complaints regarding blood glucose meters, strips, and sensors, and documenting findings in the Complaint Handling System. You will use troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, and microscopes to complete investigations, perform routine maintenance on quality records, and ensure testing equipment is valid.

ResponsibilitiesUnpack and sort returned products by product lines.Investigate returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.Document complaint investigations in the Complaint Handling System.Use troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, and microscopes.Perform routine maintenance on individual quality records.Ensure equipment used for testing is within validity.Essential SkillsProficient computer skills to navigate Internet programs and basic Microsoft Office skills.Ability to read, write, and comprehend English.Good documentation skills.Good computer skills for data entry of investigation results.Ability to focus while performing repetitive and routine investigations.Additional Skills & QualificationsExperience in Medical Device/Biotech IndustryKnowledge of electronic troubleshooting is preferred.Ability to work in a team setting.Ability to follow written work instructions or SOPs.Great fit for workers with inspection and quality experience.Minimum education required is a high school diploma or equivalent (such as GED) with technical experience.An Associate's degree in Electrical Engineering or other science may be considered.Recent college graduates with a Bachelor's degree are an ideal fit for this entry-level position.Work Environment

This position is onsite in Alameda, working 40 hours per week, Monday to Friday. The work hours are from 1:30 PM to 10:00 PM. The role involves working with medical technologies for diabetes management, including continuous glucose monitoring systems and rapid diagnostic tests for infectious diseases.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alameda,CA.

Application Deadline

This position is anticipated to close on Feb 10, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.