**Working Title: Complaint Review Unit Supervisor** **Job Class: Investigation Supervisor** **Agency: Medical Practice Board** + **Job ID** : 84641 + **Location** : St. Paul + **Telework Eligible** : Yes/hybrid possible + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 03/07/2025 + **Closing Date** : 03/20/2025 + **Hiring Agency/Seniority Unit** : Medical Practice Board / Medical Practice Bd-MMA + **Division/Unit** : Medical Office Manager / Management + **Work Shift/Work Hours** : Day Shift + **Days of Work** : Monday - Friday + **Travel Required** : No + **Salary Range:** $37.60 - $54.16 / hourly; $78,508 - $113,086 / annually + **Job Class Option** : Medical Practices + **Classified Status** : Classified + **Bargaining Unit/Union** : 216 - Middle Management Association/MMA + **FLSA Status** : Exempt - Executive + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. The Minnesota Board of Medical Practice (BMP) protects the public's health and safety by assuring that the people who practice medicine or as an allied health professional are competent, ethical practitioners with the necessary knowledge and skills appropriate to their title and role. The Board regulates over 40,000 health care providers and annually issues over 3,500 new credentials and investigates over 1,100 complaints. The BMP enforces statutes and rules for the regulation of people who practice medicine or as an allied health professional including acupuncturists, athletic trainers, genetic counselors, naturopathic doctors, physician assistants, respiratory therapists, and traditional midwives. The Complaint Review Unit Supervisor directs, manages and supervises the Complaint Review Unit investigations and compliance team consisting of 10 professional and administrative support employees. The BMP has oversight and jurisdiction for licensed healthcare providers under Minnesota Statutes Chapters 13, 147, 147(A-F), 148.7801-7815, and 214. The incumbent ensures all complaints made against a Board-regulated healthcare providers are investigated under proper statutory authority, with thoroughness and expediency, and all corrective actions and disciplinary orders are properly enforced. **Minimum Qualifications** To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. + Four (4) years of experience with investigations, regulatory or administrative licensure, or complaint/quality assurance matters related to health care professionals. Bachelor's degree in a health, medical or legal field such as health services administration, hospital administration, organizational leadership, public health, or criminal justice may substitute for one year of experience. + Supervisory or lead worker experience, including assigning and directing work and facilitating, evaluating and reporting on staff performance. + Experience leading projects and teams. + Strong organizational and problem-solving skills with the ability to effectively prioritize, conceptualize, analyze, manage, and resolve complex situations. + Excellent communication skills, with the ability to effectively and professionally communicate complex issues and solutions to diverse clientele. + Ability to work collaboratively and effectively with people. **Preferred Qualifications** + Juris Doctorate degree. + Knowledge of the licensed/registered health professionals. + Ability to interpret and apply relevant statutory and regulatory requirements for licensure and disciplinary and corrective action compliance requirements. **Additional Requirements** This position requires successful completion of employment reference checks. AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.