Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role
We're looking for an experienced Complaints Analyst to join our Complaints & Customer Resolutions (CCR) team in North Sydney.  You will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand and assist with the reporting of incidents and breaches to ensure compliance in accordance with regulatory, industry, legal and company standards and requirement. You will have experience providing specialist complaints advice and be an effective communicator when dealing with internal and external stakeholders.

 

What we're looking for:

Tertiary qualification in law, commerce, accounting, business or similar is desired Knowledge of Financial Services regulatory compliance Demonstrated complaints resolution/ claims handling experience in the financial service industry, preferably within general insurance or external legal Excellent attention to detail, analytical skills and ability to solve complex problems- solution focussed with a resolution mindset Excellent verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise manner, as well as manage customer and stakeholder expectations Highly organised and great time management skills
 

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.