Complaints Handler
Minimum Requirements: 1 years targeted Complaints/Resolution/Retention experience within the last 3 years.
Location: Nottingham city centre.
Competitive salary and bonus: £23,000 plus discretionary annual bonus.
Hours: 37.5 hours per week, shift patterns between Monday to Friday 8am to 6pm.
Start date: 23rd September 2024
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we're recruiting Complaints Handlers in a role that offers great work life balance, and an engaging onboarding experience. You get the benefits of working from home plus an opportunity to enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on training and support.
The role you'll do:
As a Customer Sales Advisor in our Complaints team, you'll be a key point of contact for customers with insurance and or service-related complaints. As a business which strives to provide fair and timely resolution for customers, we want to ensure that their concerns are appropriately handled every time. Day-to-day, you'll:
How you'll be rewarded:
33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each yearInvestment in your career - Development through ongoing coaching and clearly defined progression opportunitiesEmployee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailersSales bonuses - Each month you'll get the chance to earn some extra take home payHealth and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapyPension scheme - Matched employer contributions up to 5% of basic salaryLife assurance - Employer funded cover of 4x basic salaryA free annual D&G protection plan - Access to discounted rates for family and friends tooIncentives - Regular incentives with amazing prizes to be wonEmployee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and moreAnd many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemesWhat else to expect:
In a 2-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues, perfect your technique and learn what makes a great customer experience37.5 hours per week, shift patterns between Monday to Friday 8am to 6pm.Working from the office on a Hybrid basis.We'll provide all the equipment you need, but you must have broadband access.The experience and skills you need:
1 years targeted Complaints/Resolution/Retention experience within the last 3 yearsA background in customer service within an FCA regulated business.A driven mindset with strong customer service and sales skills and a love for hitting targetsGreat communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when neededA team player committed to creating an excellent customer experienceUnflappable and resilient attitude to juggle tasksImmediate interviews available. Apply today to find out more.
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited with the recruitment process for our contact centre agents. Information collected from you in relation to your application will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.