Complex Claim Examiner Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. About the role What you need to know: Accountabilities for the role: + Assists customers in analyzing and refining their queries in order to accurately fulfill claims requests. + Selects the most relevant search results and, if necessary, assist the customer by following up on those resources + Be proficient in complex claims processes + Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim + Providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures + Determining and timely sets appropriate reserves within authority level + Identifying subrogation opportunities and fraud potential and make appropriate referrals + Other duties and responsibilities may be assigned as new business needs arise What we’re looking for: Requirement + Self-motivated and able to work under pressure with a high level of responsibility. + Effective time management to be able to multi-task, priorities to meet varying tasks and deadlines and delegate. + Solutions-focused, proactive, use initiative to improve function/processes and problem solve. + Strong communicator at all levels; verbally and written to build and maintain internal and external relationships. + Knowledge of coaching and mentoring techniques to be able to develop and support others on a day-to-day basis. + To work with integrity independently or as part of a team to achieve personal and business objectives. + Good numeracy, literacy and attention to detail. + Highly effective communicator in English, both verbal and written. + Previous experience in the insurance industry, hospitality services or customer service are desirable Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims Estimated Travel Percentage (%): Relocation Provided: AIG Travel Assist Malaysia Sdn Bhd